Higgsfield AICustomer Support Representative
Higgsfield AI is hiring a Customer Support Representative in Almaty, Kazakhstan. Level rates it ; you can apply on Higgsfield AI.
Level's read on this job
- Level rates this customer service role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Zendesk, Intercom and Stripe.
- Level classifies it as a mid-level role.
- Level lists 95 other open roles at Higgsfield AI.
AI in this role
Provide customer support and resolve product issues for an AI-powered video creation platform.
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
Who we are looking forEveryone at Higgsfield is an A-player. We’re looking for teammates who bring:
High IQ, energy, and agency.
Extreme autonomy and ownership.
The ability to move fast, experiment constantly, and learn even faster.
Resilience under pressure and readiness for an always-on environment.
A balance of empathy, judgment, and community intuition.
The drive to raise the standard for the entire team, not just yourself.
Responding to user questions quickly, clearly, and accurately.
Solving product-related issues and guiding users through steps with clarity and empathy.
Identifying bugs, unusual cases, or refund requests and escalating them via workflows.
Following internal policies and using automation tools to keep response times fast.
Maintaining a professional, friendly, and helpful tone in every interaction.
Excellent written English (C1).
Experience in customer support, moderation, or live chat (1+ year must-have).
Strong communication skills and ability to stay calm under pressure.
Fast learner: you can quickly understand new tools, products, and workflows.
Attention to detail and reliability in handling multiple conversations at once.
A-player mindset: ownership, consistency, and a desire to make users happy.
Experience in tech, SaaS, or AI-related products.
Familiarity with Zendesk, Intercom, or other support systems.
Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).
Previous work in a startup or high-speed environment.
Competitive salary in USD, reviewed as you grow;
On-site role in our Almaty office;
Access to Higgsfield products and the AI tools we use internally;
Breakfast, lunch and good coffee on us;
Full-time position with high ownership and growth potential.
How we rate this
Customer Support Representative at Higgsfield AI rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- What's a project where you used Zendesk hands-on?
- Walk me through how you've used Intercom in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Support, Communication, Troubleshooting, Zendesk, and Intercom. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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