Customer Support Specialist - 2/2 schedule - Freelance Contract

Flo Health is hiring a Customer Support Specialist - 2/2 schedule - Freelance Contract. Level rates it ; you can apply on Flo Health.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
Some of the work can be done remotely, according to the posting.
Level classes it as a senior role.
Flo Health has 30 other open roles on Level.
Posted in the last few days.

AI in this role

500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating.

Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down.

With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better.

The job

Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day!
We have two different schedules within our Support Team. This position follows a cycle of 2 active days and 2 days off, repeating continuously, including public holidays. Each active period lasts 11 hours. We are looking for an independent contractor (EU time zone) for a freelance contract. Your Experience
Must have:

Excellent command of English is a must,
Strong communication and problem-solving skills,
Patience and an ability to handle stress,
Love of modern technologies.

Nice to have:

Knowledge of one more foreign language will be a plus.

You'll be responsible for:

Responding to user requests about the app usage in a timely and accurate way via email,
Escalating issues to the engineering team,
Identifying and analyzing user needs to provide insights to the product team,
Contributing to the projects that would help to improve our current Support processes.

Your targets will be:

Achieving and maintaining high answering speed and support quality results.

Please note that this position is offered strictly on a freelance contractor basis, meaning you will not be eligible for any employee benefits, including but not limited to health insurance, paid leave, or other employment-related entitlements.
The compensation for this role is set at an hourly rate of up to €11.10 gross EUR

#LI-YY1

How we work

We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.

You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.

What you'll get

We support impact with meaningful reward. Here’s what that looks like:

Competitive salary and annual reviews
Opportunity to participate in Flo’s performance incentive scheme
Paid holiday, sick leave, and female health leave
Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
Accelerated professional growth through world-changing work and learning support
In-person collaboration and work in a hybrid model, with 3 days per week spent in the office
5-week fully paid sabbatical at 5-year Floversary
Flo Premium for friends & family, plus more health, pension and wellbeing perks

Diversity, equity and inclusion

Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants.

How we rate this

Customer Support Specialist - 2/2 schedule - Freelance Contract at Flo Health rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Support Specialist - 2/2 schedule - Freelance Contract is an open job at Flo Health.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Remote and is marked remote.
The job was posted on November 13, 2026.
Seniority: senior.
Applications are handled by Flo Health. Apply on Flo Health