FoodicsCustomer Support Specialist
Foodics is hiring a Customer Support Specialist in Cairo, Egypt. Level rates it ; you can apply on Foodics.
Level's read on this job
- Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
- Tools and skills the posting cites include CRM, customer support and communication.
- Level classifies it as a junior role.
- Level lists 27 other open roles at Foodics.
AI in this role
Handle client inquiries, document logs in CRM, escalate support issues, and conduct customer satisfaction and training tasks.
Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell💡
Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and questions regarding Foodics product’s overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
What Will You Do❓
- Handle client inquiries received at the center of excellence.
- Follow up with customers’ inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.
- Document communication logs into our CRM and ticketing systems with accuracy.
- Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
- Train clients on using Foodics products using multiple virtual channels.
- Report daily events to team leaders and highlight areas where more attention may be needed.
What Are We Looking For❓
- Bachelor’s degree in any major. (Preferred)
- 0 – 1 years of experience in call center or customer service roles
- Very Good in English language, especially speaking and communicating verbally
- Flexible to work in different shifts in Egypt - On-site (Must)
- Comfortable and skilled in delivering training (Preferred)
- Willing to work hard and with autonomy to handle customer cases till case resolution
- Is naturally strong in communication, with great ability for problem-solving
- Comfortable in conducting routine tasks while maintaining quality standards.
Who Will Excel❓
- Comfortable and skilled in delivering training.
- Previous experience in SaaS/ Tech or F&B industry.
Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
What We Offer You❗
We believe you will love working at Foodics!
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
How we rate this
Customer Support Specialist at Foodics rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
- Tell me about a project where training was part of your work. What did you do?
- Walk me through how you've used CRM in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Support, Communication, Problem Solving, Training, and CRM. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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