Customer Technical Support Co-op/Intern

Nokia is hiring a Customer Technical Support Co-op/Intern. Level rates it ; you can apply on Nokia.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classes it as an internship.
Nokia has 568 other open roles on Level.

AI in this role

Position: Customer Technical Support Co-op/Intern
Number of Position(s): 3
Duration: 4 Months
Date: Jan. 4th - Apr. 30th, 2027
Location: Onsite Ottawa, ON, CANADA

EDUCATIONAL RECOMMENDATIONS

Currently a candidate for diploma, bachelor’s or master’s degree in network technology, Computer/Software/Electrical/Telecommunications Engineering, Computer Science, or related field with an accredited school in Canada.

What you will do:

Troubleshoot customer network issues across various IP Service Router platforms.
Manage and support network environments using Nokia SR Linux (SRL), including configuration, troubleshooting, and upgrades.
Assist in reproducing customer issues in the lab and documenting test results.
Perform basic configuration tasks on routers and switches under supervision.
Identify opportunities for automation and develop solutions.
Help prepare presentations or summaries based on findings from lab tests or customer cases.
Participate in continuous learning through internal workshops, trainings, and shadowing opportunities.

You Have:

Knowledge of concepts like the OSI model, TCP/IP, subnetting, routing protocols (e.g., OSPF, BGP), and switching technologies (e.g., VLANs, STP)
Strong knowledge of Linux platforms
Strong knowledge of coding and automation
Excellent communication skills and ability to work well in a team environment
Excellent written communication skills
Quick learner and willing to share knowledge with others on the team

It Would Be Nice If You Also Had

IP Certifications or equivalent
Basic knowledge of how to configure routers and switches
Exposure to tools such as Wireshark and IXIA

How we rate this

Customer Technical Support Co-op/Intern at Nokia rates 34 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.