Customs Brokerage Specialist, ACT Destination Operations

Amazon is hiring a Customs Brokerage Specialist, ACT Destination Operations. It pays $19-$34/hr and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Application deadline: Applications will be accepted on an ongoing basis

At Amazon, we're committed to being Earth's most customer-centric company. The Amazon Customs & Trade (ACT) team plays a critical role in that mission — delivering end-to-end customs brokerage services that keep global supply chains moving efficiently and compliantly.

We are looking for a detail-oriented and customer-obsessed Customs Brokerage Specialist to join our growing team. In this role, you will own daily customs clearance operations across ocean, air, rail, and truck cross-border shipments — partnering with freight forwarders, sellers, and vendors to ensure accurate documentation, timely entry filing, and full regulatory compliance. You'll be a key escalation point for clearance issues and a trusted resource for internal and external stakeholders.

Key job responsibilities
- Verify completeness and accuracy of customer onboarding documentation and commercial records
- Prepare and submit import documentation to regulatory agencies to ensure timely release and delivery
- Perform accurate data entry for entry filing, tariff classifications, and inspection records
- Monitor shipment clearance status and manage issue escalation with freight forwarders and logistics partners
- Generate and track delivery forms, ensuring all compliance requirements are met
- Meet daily and weekly KPI targets for entry submission accuracy and timeliness
- Serve as second-tier support for Customer Service escalations related to cross-border shipments
- Collaborate with origin and destination logistics teams to resolve shipment issues end-to-end

About the team
The Amazon Customs & Trade (ACT) team is a fast-paced, high-impact group of logistics and compliance professionals dedicated to making international trade seamless for Amazon's customers and partners. We operate at the intersection of global supply chain, regulatory compliance, and customer experience — and we hold ourselves to the same high bar we set for our customers. We value precision, ownership, and continuous improvement, and we're looking for teammates who do too.

Basic qualifications

- Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
- Work 40 hours/week, and overtime as required
- Experience performing accurate data entry and analysis
- Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
- 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments

Preferred qualifications

- High school or equivalent diploma
- Bachelor's degree in logistics, transporation, supply chain, or business
- Licensed customs broker
- Experience in customs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, , - 19.37 - 33.94 USD hourly
USA, TN, NASHVILLE - 17.45 - 30.52 USD hourly
USA, TN, Nashville - 17.00 - 30.00 USD hourly
USA, TN, Nashville - 17.45 - 30.52 USD hourly

How we rate this

Customs Brokerage Specialist, ACT Destination Operations at Amazon rates 39 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customs Brokerage Specialist, ACT Destination Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed pay is $19-$34/hr.
The role is based in US, Virtual.
The job was posted on March 5, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon