Data Center Operations Site Human Resources Partner, Amazon Web Services Builder Experience Team

AI in this role

Provide on-site strategic HR partnership and support for Amazon Web Services data center operations teams.

human-resourcesemployee-relationsperformance-managementtalent-management

Are you passionate about making every day better for the people who power Amazon Web Services (AWS)? As a Data Center Operations Site Human Resources Partner, you will be embedded in the Data Centers you support, serving as the voice of on-site employees and the strategic HR partner to site leadership. You will work across a cluster of Data Centers, visiting sites regularly to ensure every team member feels valued, engaged, and supported.

This is a 100% on-site role where your adaptability, sound judgment, strategic thinking, and coaching skills will directly shape the employee experience. You will connect sentiment trends and HR data to operational goals, translate them into clear recommendations, and influence multiple levels of the organization without direct authority.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities
- Build trust through consistent on-site presence and site walks, proactively monitoring employee sentiment trends and serving as the first point of escalation for employee concerns while promoting an environment of inclusion.
- Partner with Data Center leaders to develop proactive strategies focused on the employee experience, identify root causes using sentiment data and HR metrics, and provide site-level recommendations that drive leadership action.
- Apply HR expertise across talent management, performance management, compensation, and employee relations — resolving complex cases independently, conducting workplace investigations, and building procedural standards such as standard operating procedures.
- Consult, coach, and develop site leadership through decision-making grounded in empathy and sound judgment, identifying development opportunities through data analysis and on-site observation.
- Collaborate with Human Resources Business Partners and Centers of Excellence (COEs) to implement HR strategies across your cluster of Data Centers, partnering on orientation, onboarding, and cross-functional people initiatives.

A day in the life
You will start your day with a site walk, engaging directly with employees to understand their experience and pick up on emerging themes. From there, you might review sentiment data to prepare recommendations for a leadership meeting, coach a site manager through a performance conversation, or partner with a COE on rolling out a new engagement initiative. You will also handle employee concerns as they arise, conduct investigations when needed, and own site-specific people projects that drive meaningful impact. This is an individual contributor role with no direct reports; you lead through influence, mentorship, and cross-functional partnership.

About the team
The AWS Builder Experience Team is dedicated to creating an outstanding workplace for the employees who build and operate Amazon's global cloud infrastructure. We focus on listening to our people, using data to drive action, and partnering closely with site leadership to continuously improve the on-site experience.

Our team operates across a network of Data Center facilities in a 24/7 operational environment. We are investing in scalable, people-first HR strategies and are looking for collaborative, self-starting HR professionals who are excited to shape how we support our workforce as AWS continues to grow.

Basic qualifications

- 5+ years of HR work within an international, fast-paced, and customer-driven environment experience
- 2+ years of human resources or a mix of equivalent experience
- Experience with MS Office tools and HR Information Systems
- Bachelor's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
- Experience supporting hourly, front-line, and salaried employee populations
- Experience in employee relations, labor relations, human relations or labor/employment law

Preferred qualifications

- Master's degree in Human Resources Management
- Experience in human resources with companies supporting 250-500 or more associates
- Experience managing and leading employees
- Experience in a data center or other critical environment, or experience in construction
- Experience in a multi-site environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MD, Jessup - 67,600.00 - 118,400.00 USD annually

How we rate this

Data Center Operations Site Human Resources Partner, Amazon Web Services Builder Experience Team at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Human ResourcesEmployee RelationsPerformance ManagementTalent Management

Questions you could be asked

Tell me about a project where human resources was part of your work. What did you do?
Tell me about a project where employee relations was part of your work. What did you do?
Tell me about a project where performance management was part of your work. What did you do?
Tell me about a project where talent management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Human Resources, Employee Relations, Performance Management, and Talent Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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