Data Lead - Customer Relationship Platform (Salesforce) Operations

Novartis is hiring a Data Lead - Customer Relationship Platform (Salesforce) Operations in Hyderabad, India. Level rates it ; you can apply on Novartis.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classifies it as a lead role.
Level lists 846 other open roles at Novartis.
The role was posted in the last few days.

AI in this role

Job Description Summary

We are seeking a Customer Relationship Data & Integration Specialist to support a global CRM transformation program transitioning from Veeva CRM to Salesforce Life Sciences Cloud.

This role will act as a critical bridge between country business teams, data owners, and technical teams, ensuring high-quality data migration, accurate integration mapping, and seamless transition into the new CRM ecosystem.

The ideal candidate brings strong data management expertise, a functional understanding of commercial systems, and hands-on experience in either Veeva CRM or Salesforce Life Sciences Cloud environments.

Job Description

Key Responsibilities:

Data Migration & Country Data Readiness:

Provide country-specific data inputs and context to support CRM data migration, including identification and documentation of local data sources, ownership, and system dependencies. Ensure alignment between global and local data models by supporting data mapping, transformation logic, and validation of migration rules.

Data Quality & Validation

Validate business data requirements and ensure country data readiness for migration by identifying data quality issues, inconsistencies, and gaps across source systems. Collaborate with data teams to drive data cleansing, enrichment, and standardization, and establish country-level checks to ensure completeness, accuracy, and compliance.

Commercial Systems Integration Support

Provide clarity on the country-specific commercial ecosystem, including marketing, consent, MDM, and analytics systems, and map data flows and integration touchpoints between CRM and upstream/downstream systems. Support integration design by highlighting local constraints and regulatory considerations, and coordinate with cross-functional teams to ensure alignment of integration logic.

Post-Migration Validation & Hypercare Support

Perform post-migration data validation and reconciliation by reviewing migrated data against business expectations and ensuring accuracy and completeness. Identify, log, and track data defects, and collaborate with country and global teams during hyper care to resolve discrepancies and drive issue closure.

Essential Requirements:

Strong Data Management expertise (data mapping, migration, validation, governance)
Experience with CRM platforms – either Veeva CRM or Salesforce Solid understanding of data lifecycle in CRM ecosystems
Good understanding of commercial platforms integrated with CRM
Strong understanding of pharma commercial operations / HCP engagement
models
Awareness of country-specific regulatory and compliance considerations Strong stakeholder management across country and global teams
Ability to work in cross-functional, multi-geography environments

Desirable Requirements:

Experience in CRM migration programs (Veeva or Salesforce highly preferred)
Familiarity with Salesforce Life Sciences Cloud data model
Exposure to data migration tools, ETL processes, or integration middleware
Experience working in global rollout programs across multiple countries
Strong Project Manager experience with strong consulting skills.

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

How we rate this

Data Lead - Customer Relationship Platform (Salesforce) Operations at Novartis rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Data Lead - Customer Relationship Platform (Salesforce) Operations is an open job at Novartis.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Hyderabad (Office).
The job was posted on November 3, 2026.
Seniority: lead.
Applications are handled by Novartis. Apply on Novartis