OakNorthDeposit Operations Analyst (Entry Level)
OakNorth is hiring a Deposit Operations Analyst (Entry Level) for a remote role open to applicants in United Kingdom. Level rates it ; you can apply on OakNorth.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting lists this role as remote.
- Tools and skills the posting cites include customer support, account management and data entry.
- Level lists 24 other open roles at OakNorth.
- The role was posted within the past week.
AI in this role
Support retail and business deposit operations by handling account servicing, customer queries, and process improvements.
ABOUT US
At OakNorth, we're on a mission to empower ambitious businesses and the communities they serve. Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve.
ABOUT THE TEAM
The Deposit Operations Team supports the day-to-day origination and ongoing management of OakNorth’s retail and business deposit products. Working in a fast-paced, customer-focused environment, the team combines operational accuracy, strong process controls and responsive service to help customers and the bank thrive.
ABOUT THE ROLE
As a Deposit Operations Analyst, you’ll support customers throughout the lifecycle of their retail and business deposit accounts. Reporting to the Deposit Operations Team Lead, you’ll handle operational tasks and customer queries accurately and efficiently, helping us deliver a friendly, timely and dependable service.
WHAT YOU’LL DO
• Support the origination and ongoing management of OakNorth retail and business deposit products.
• Complete account-opening and servicing tasks, including inbound and outbound calls, email responses, mail processing and system actions.
• Prepare reports and statements, respond to account queries and maintain accurate customer and account records.
• Resolve customer queries and account changes wherever possible at first contact; gather clear information and escalate complex issues when needed.
• Build strong product, technical and customer-support knowledge, sharing information and best practice with colleagues.
• Work cross-functionally, communicating useful customer feedback and keeping relevant teams informed of issues and successes.
• Support ad-hoc projects and actively minimise risk to customers and the bank by following process controls.
• Be curious - identify opportunities to improve operational efficiency and implement improvement initiatives.
YOU’LL BE A GREAT FIT IF YOU HAVE…
• Know how to deliver an exceptional customer experience.
• Clear, confident verbal and written communication skills.
• Excellent organisation and time-management skills, with the ability to prioritise against deadlines and service levels.
• A friendly, energetic and proactive approach, with a genuine passion for delivering a great customer experience.
• Resilience and the ability to remain accurate and helpful when working under pressure.
• A willingness to learn, build new skills and take ownership of your development.
• Curiosity and confidence to use AI to improve quality, efficiency and the customer experience.
• Flexibility to work evenings occasionally
Nice to Have
• An undergraduate degree or equivalent experience.
WHAT WE OFFER
• 25 days’ holiday, plus bank holidays.
• Personalised benefits and subsidised private medical insurance
• Enhanced family leave and access to wellbeing and social events.
• Salary-sacrifice schemes, including cycle to work, nursery, gym and electric car options.
• Paid volunteering time and opportunities to learn, grow and shape your career.
How we rate this
Deposit Operations Analyst (Entry Level) at OakNorth rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where data entry was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Support, Account Management, Data Entry, Process Improvement, and Problem Solving. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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