Designer, Enterprise Singapore

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.  
 
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. 
 
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!  
 
Learn more about GovTech at tech.gov.sg. 

[What you will be working on] 

Digital transformation within the public sector is at the heart of what GovTech (Government Technology Agency of Singapore) does. We harness the best info-communications technologies to make a difference to the everyday lives of people in Singapore.

GovTech (forward deployed to Enterprise Singapore) is seeking a Designer to work on technically challenging problems in an environment running like a modern product company, solving important, underserved problems in the public sector. Some of the problems are related to different products which includes agency-specific systems such as corporate HR and finance systems, and AI-enabled platforms to support agency users’ digital products creation. As an experienced Designer, you are expected to design and deliver intuitive, high-quality digital products that simplify complex systems and workflows. The role will work across the end-to-end product lifecycle (discovery through delivery) – from problem framing and user research to design, delivery, and impact – collaborating closely with product, engineering, and business stakeholders.

The ideal candidate combines strong product and design thinking with an understanding of technology, including AI, APIs and system integrations. They will help shape the design direction, raise overall product quality, translate insights into actionable solutions, and use clear communication and storytelling to align stakeholders around a compelling design vision.

User Research and Discovery

• Plan and conduct user research to understand user needs, behaviours and pain points faced by public officers in Enterprise Singapore.

• Plan and facilitate surveys, user interviews, workshops, and other participatory research methods to gather insights.

• Understand complex problems, question assumptions, and frame what needs to be solved.

• Design and run usability testing sessions to validate concepts and iterate on designs.

• Synthesise research findings into actionable insights that inform product decisions and communicate them clearly to product and engineering teams.

• Advocate for user needs throughout the product development lifecycle.

UX and UI Design

• Design end-to-end user experiences, covering information architecture, user flows, wireframes and high-fidelity UI.

• Design interactions that are intuitive, accessible, and aligned with both user needs and business objectives.

• Build interactive prototypes in Figma to communicate design intent, making effective use of components and design system libraries.

• Contribute to and maintain design systems, ensuring consistency across products.

• Balance user needs, technical constraints, and policy requirements when making design decisions.

• When working on AI-specific initiatives:

• Apply responsible AI design principles to surface model limitations, manage user expectations, and design for trust, transparency, and appropriate human oversight.

• Work with product and engineering teams to design for AI-specific interaction patterns, including prompt interfaces, streaming responses, error and fallback states, and confidence indicators.

• Advocate for ethical, inclusive, and human-centred approaches to AI product design.

Stakeholder Communication & Collaboration

• Present design work and research findings to a range of stakeholders, including product managers, engineers, and senior stakeholders.

• Translate complex requirements and feedback into a clear design direction.

• Communicate confidently with stakeholders and navigate differing perspectives constructively.

• Work closely with product and engineering teams to ensure designs are feasible and well-implemented.

What we are looking for 

• Minimally 3 years of experience in designing and shipping digital products end-to-end, supported by a strong portfolio that demonstrates how you’ve made complex systems simple – across enterprise platforms, workflow solutions, or other large-scale products.

• Proficient in research skills, with the ability to select appropriate methods, synthesise insights, and translate findings into product decisions.

• Good interaction and visual design skills, with proficiency in Figma and modern design systems.

• Strong communication and storytelling skills, with the confidence to present to both technical teams and senior stakeholders.

• Self-starter who can work independently e.g. to define and execute a research plan, design and implement a prototype and test a solution.

• Comfort with ambiguity and complexity in enterprise, legacy systems or regulated environments and ability to frame ambiguity into clear, actionable design.

• Ability to think in systems, identifying reusable interaction patterns that can be scale across multiple products.

Nice to Have

• Experience and knowledge of Singapore public sector

• Experience working in a product-centric environment (product management, Agile, etc)

• Continuous learning and experimentation with current trends such as designing with and for AI

• Basic frontend development skills (HTML, CSS, React, JavaScript)

What We Offer:  

• Collaborative and creative work environment 

• Competitive salary and benefits package, including opportunities for professional growth and development 

• Work environment that is fully supportive of self-improvement and personal/professional development 

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.  

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. 

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers. 
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech