Digital Marketing Coordinator

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is looking for a proactive, detail-oriented Webinar Coordinator to coordinate, produce, and deliver live and simu-live webinars that engage our prospects, customers, and partners. You will support the full webinar lifecycle, from setup and registration through live production, follow-up, and reporting, using Zoom Webinars and Zuddl.

As part of the Demand Generation team, you will work closely with Sales, Product Marketing, Customer Marketing, and Creative to deliver smooth, professional events in a fast-paced cloud contact center environment. You will also collaborate with team members on integrated campaigns and account-based marketing (ABM) programs.

This is a highly hands-on role ideal for someone who excels at turning data into action, managing digital systems, and ensuring flawless execution across a complex digital marketing ecosystem.

Key Responsibilities

Webinar Production & Execution

• Coordinate end-to-end logistics for live and simu-live webinars in Zoom Webinars and Zuddl.
• Manage setup and configuration, branding, registration pages and links, polls, Q&A, chat, and recordings.
• Schedule and run rehearsals and tech checks; coordinate speakers, presenters, and internal stakeholders, including run-of-show.
• Act as host and moderator during live sessions, monitor audio, video, and slides, and troubleshoot technical issues in real time.

Marketing Operations & Communications

• Build, test, and deploy invitations, registration confirmations, reminders, and follow-up emails through marketing automation (Marketo).
• Work with marketing managers to align messaging, creative assets, and target audience segmentation.
• Make sure registration and attendance data flows accurately into Marketo and Salesforce, and support lead handoff to Sales.

Cross-Functional Coordination

• Partner with Sales, Product Marketing, Customer Marketing, and Creative to deliver assets on time and keep promotion timelines accurate.
• Plan ahead and keep the webinar calendar updated for the following 3 months; execute the planned webinars on schedule. Maintain checklists, templates, and process documentation.

Post-Webinar

• Publish recordings and post-event assets promptly to Five9 channels.
• Track and analyze registrations, attendance, engagement, and conversion; produce post-event reports for internal stakeholders and recommend improvements.
• Keep up with new features in webinar and event platforms and suggest ways to improve the attendee experience.

Requirements

• Experience coordinating, producing, or supporting webinars or virtual events.
• Working knowledge of Zoom Webinars (setup, hosting, polls, Q&A, reporting, recordings).
• Familiarity with Zuddl or a similar virtual event platform (ON24, Goldcast, BigMarker, Webex, or similar).
• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent experience.
• Excellent organizational skills and the ability to manage multiple events and tasks at once.
• Strong written and verbal communication; comfortable working with presenters and executives.
• Calm and resourceful when handling live technical issues.
• Tech-savvy and eager to learn new platforms and tools.
• Able to thrive in a fast-paced, collaborative, remote-friendly environment.

Nice to Have (Not Required)

• Experience with Salesforce (campaigns, campaign members, lead and contact records).
• Experience with Marketo (programs, smart campaigns, forms, landing pages).
• Experience with email marketing, including building, testing, sending, and reading performance reports.
• Exposure to B2B marketing, digital advertising, or SaaS environments.
• Basic graphic design, audio, or video editing skills (Adobe Creative Suite, Canva, or similar).

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.