Director, Employee Relations

About this Role:

We are searching for an HR Director to join our Employee Relations Center of Excellence (COE). Working in close partnership with HR Business Partners and our in-house employment law team, the Director will play a central role in evolving our management of employee relations matters globally, with special focus on the United Kingdom. This role involves a blend of conducting investigations, process & program development, and providing coaching and support.

Key responsibilities:

• Conduct investigations globally on a variety of employee relations matters, including complex and/or highly sensitive issues; facilitate resolution discussions with employment law, HR partners and business leaders.
• Serve as primary support for grievances, disciplinaries, appeals, and related matters in the United Kingdom; provide equivalent support for other countries as needed.
• Help develop and manage a programmatic approach to the assignment and management of grievances, disciplinaries, appeals and investigations that is effective for all parties.
• Help evolve and teach best practices in investigation skills, including investigation design, documentation, rapport building, and outcome management; train, coach and consult with HR partners (both 1v1 and in group sessions) on best practices in mitigating and resolving employee concerns.
• Further enhance and evolve tools and templates, coordinating with regional HR and legal counsel to add country-specific overlay where needed.
• Partner closely with legal counsel, HR Business Partner leads, and other stakeholders to identify trends and risks in employee relations matters and help design and implement scalable and effective mitigation measures.
• Providing coaching and guidance on investigations, disciplinary and appeals processes
• Support special projects and other initiatives as assigned.

Key requirements:

• Passion for employee relations, growth mindset, and drive for continuous improvement
• Excellent investigation skills, including investigation design, interview skills, documentation management, decision visuals, etc. Strong appreciation for the employee experience and ability to navigate difficult conversations effectively.
• Excellent influencing and relationship-building skills, and ability to operate effectively with a broad and diverse group of internal stakeholders and subject matter experts.
• Analytical mindset: ability to solve problems using both quantitative and qualitative inputs; ability to make fair, reasoned, fact-base judgements.
• Excellent verbal and written communication skills; ability to create effective tools and templates in Word, PowerPoint, Excel, etc.
• Impeccable judgment and ability to work with highly confidential and sensitive matters appropriately.
• Strong time management skills and ability to manage multiple matters and workstreams. Ability to flex working hours on occasion to align with other time zones, and comfort working both virtually and in-office.
• Deep knowledge of UK employment employee relations processes, laws and best practices, and interest in learning other country requirements.
• Ability to operate effectively in matrixed and highly collaborative environments.

Education/experience requirements:

• At least 10 years of related work experience as an HR/Employee Relations partner role or similar
• Prior experience in a centralized employee relations team ideal.
• Extensive experience managing investigations, grievances, disciplinaries, appeals and related matters in the UK; experience supporting employee relations matters in other countries ideal.
• Undergraduate degree or equivalent strongly preferred.

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At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

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