Director - Flow Sales

Organization Unit Purpose

The Flow Sales Director is responsible for leading and managing sales activities to achieve revenue targets by promoting and cross-selling multiple products and services to RBWM and WB clients. This role involves developing and executing sales strategies, building and maintaining client relationships, and ensuring that sales goals are met. Also involve in strategic development of treasury business and revenue and contribute to group general strategy.

Job Purpose

1. Sales Strategy Development: Develop and implement strategic sales plans to achieve revenue targets and expand market share in Flow Sales (FX, FD, FI, DCI, Commodities Hedging ). Identify new business opportunities and market trends to capitalize on.

2. Client Relationship Management: Build and maintain strong relationships with RBWM and WB clients. Understand client needs, provide tailored Products solutions, and ensure high levels of customer satisfaction. Key Account planning along with the relationship team.

3. Product Knowledge: Stay up to date with market developments, currency trends, and regulatory changes affecting the respective product industry. Deep understanding of various products related to Flow Sales.

4. Cross-functional Collaboration: Collaborate closely with other departments, including trading, research and operation, to ensure seamless execution of client transactions and delivery of high-quality service. Also manage inter group relationships with the GM’s and Managers of Corporate Banking/SME and Retail to encourage effective teamwork and build bridges for more effective sales and management.

5. Performance Monitoring and Reporting: Track and analyze sales performance metrics, including revenue, profitability, client acquisition, and retention. Prepare regular reports and presentations for management to assess progress against targets.

6. Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies governing Flow sales activities. Identify and mitigate risks associated with client transactions.

7. Market Intelligence: Monitor competitor activities and industry trends to identify opportunities and threats. Provide insights and recommendations to senior management to stay competitive in the Flow Sales (FX, FD, FI, DCI, Commodities Hedging) market.

Job Content

Achieve sales budget and targets

Pro-actively identify clients new or existing and communicate product ideas based on the client needs to achieve or exceed the Sales targets.

Maintain a daily interaction with the clients.

Meetings clients on regular basis to discuss opportunities, sell products and Platforms (Electronic Dealing) or discuss client requirements with or without the RM. (Existing and new to bank clients)

Collaboration with business units

Meeting with RM’s/Team leaders to discuss client opportunities for Treasury products and internal training/sharing of product knowledge as appropriate and arranging joint client meetings.

Education

• Bachelor’s degree or comparable work experience preferred with 10 years banking experience.
• Understanding of basic economics.
• Professional qualifications desirable
• ACI dealing certificate and/or relative Treasury courses

Experiences

• Previous experience of working within (and a good understanding of) a sales focused banking institution. Dealing with customers at the front end.

Knowledge & Skills

• Experience of analyzing the UAE economy and/or of the broader GCC economy, both from a macro and a micro perspective.
• Proven track record of success in Flow Sales, with a minimum of 10 years of experience in a similar role, preferably in a financial institution.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and credibility with clients at all levels
• Deep understanding of Flow Sales products, markets, and trading mechanisms, as well as regulatory requirements and compliance standards
• Analytical mindset with the ability to interpret market data, identify trends, and make data-driven decisions.
• Results-oriented approach with a focus on delivering superior customer service and driving revenue growth.

Behavioral Competencies

• Motivated self-starter who can operate with limited supervision.
• Strong interpersonal and communication skills. Use personal expertise and knowledge to influence others.
• Decision making skills – gathering, validating and analyzing relevant data to identify key issues, drawing sound conclusions and making decisions on the appropriate course of action. Being prepared to take a balance risk and be accountable for the outcome.
• Leadership Skills to lead a small team

There’s never been a better time to join Emirates NBD.

We’re one of the region’s most recognizable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

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