Director, Forward Deployed Engineering & AI GTM Lead

Aircall is hiring a Director, Forward Deployed Engineering & AI GTM Lead in New York, United States. It pays $200k-$230k a year and Level rates it ; you can apply on Aircall.

Level's read on this job

Works on AI ●●●○ is how Level rates this forward deployed engineer role: the daily work is on AI products, without building the model.
The listed pay starts 10% above the typical forward deployed engineer posting on Level.
Level classifies it as an executive role.
Level lists 76 other open roles at Aircall.

AI in this role

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Role: The Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. This role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. Operating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.

How we rate this

Director, Forward Deployed Engineering & AI GTM Lead at Aircall rates 67 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Director, Forward Deployed Engineering & AI GTM Lead is an open job at Aircall.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $200k-$230k a year.
The role is based in New York Office.
The job was posted on March 5, 2026.
Seniority: executive.
Applications are handled by Aircall. Apply on Aircall

Prepare for this job

Built from this posting and from similar jobs on Level.

Also common in forward deployed engineer jobs at this level

Python TypeScript LLM JavaScript AI agents AWS

Pay

This job starts at: $200k
Typical forward deployed engineer job: $182k

This posting starts 10% above the typical forward deployed engineer job. See forward deployed engineer jobs

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review Get an express CV review Check your resume with the ATS resume checker

Get new forward deployed engineer jobs (Works on AI ●●●○ or higher) by email

One email a week with the new forward deployed engineer jobs (Works on AI ●●●○ or higher), each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.

Free. One email a week. Unsubscribe in one click.