MastercardDirector, Global Services – Healthcare B2B
Mastercard is hiring a Director, Global Services – Healthcare B2B in New York, United States. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions healthcare strategy, commercial strategy and business development among its tools and skills.
- Level classes it as a lead role.
- Mastercard has 1,100+ other open roles on Level.
AI in this role
Shape and drive the global Healthcare Services business strategy within Commercial & New Payment Flows.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Global Services – Healthcare B2BAt Mastercard, we have a compelling opportunity to build and scale a high-value Services business for the healthcare sector within Commercial & New Payment Flows (CNPF).We are seeking a strategic and entrepreneurial leader with deep healthcare industry expertise to shape and drive our Healthcare Services business globally. This leader will translate healthcare client needs into differentiated Services offerings, a focused go-to-market strategy, and measurable commercial outcomes.
The ideal candidate brings a strong understanding of healthcare economics, stakeholder needs, and operational challenges, together with a proven ability to develop solutions, build partnerships, and deliver growth. They will identify where Mastercard’s advisory, data, analytics, fraud, cyber, and other Services capabilities can create meaningful value for healthcare clients and ecosystem partners.
Partnering closely with Global Healthcare, regional teams, Services Product, Sales, and Delivery, this leader will connect healthcare priorities with Mastercard’s capabilities to develop relevant offerings and scale adoption across markets.
Key Responsibilities
Define the global Healthcare Services strategy
•Own the Healthcare Services strategy and roadmap, aligned with Global Healthcare and Services priorities.
•Identify and prioritize opportunities across players, providers, healthcare platforms, health technology companies, and ecosystem partners.
•Assess client needs, market potential, and Mastercard’s ability to deliver differentiated value; balance near-term revenue opportunities with longer-term business development.
•Translate global priorities into actionable regional plans that reflect local healthcare systems and market needs.
Develop differentiated healthcare offerings
•Apply deep healthcare expertise to identify client challenges across reimbursement, revenue cycle management, payment operations, fraud, risk, and operational efficiency.
•Adapt existing Mastercard Services capabilities to healthcare needs and identify gaps requiring new solutions or partnerships.
•Partner with Product, analytics, innovation, and Delivery teams to develop and launch flagship healthcare Services offerings.
•Work with anchor clients to validate value propositions, demonstrate measurable impact, and establish repeatable solutions.
•Ensure offerings reflect healthcare data, privacy, regulatory, and operational requirements, working with relevant internal experts.
Lead commercialization and growth
•Build and execute the Healthcare Services go-to-market approach, including client segmentation, value propositions, packaging, pricing, and sales enablement.
•Build and manage the global Healthcare Services opportunity pipeline with regional Sales and account teams, maintaining clear ownership, accurate forecasts, and disciplined follow-through.
•Lead the Services component of strategic client engagements, from needs assessment and solution development through commercial proposals and agreement.
•Establish performance measures linking activity to Services revenue, client outcomes, and contribution to the broader healthcare business.
Drive execution and organizational alignment
•Coordinate with Services Delivery and Product teams to ensure successful implementation, timely value realization, and referenceable client outcomes.
•Equip regional and account teams with healthcare-specific expertise, commercial tools, and repeatable go-to-market approaches.
•Bring client and market feedback into product development and investment decisions.
•Build senior client relationships and represent Mastercard’s Healthcare Services proposition in industry forums and strategic discussions.
Experience & Qualifications
Required
•Deep healthcare industry experience, with a strong understanding of healthcare economics, payer-provider relationships, reimbursement, and operational workflows.
•Demonstrated success in healthcare strategy, consulting, business development, commercialization, or solution development, with measurable commercial outcomes.
•Proven ability to translate complex healthcare challenges into compelling value propositions and scalable services or solutions.
•Experience working with healthcare organizations such as health plans, provider networks, health technology companies, or healthcare platforms.
•Strong commercial and financial acumen, including opportunity sizing, business case development, pricing, and pipeline management.
•Ability to shape strategy and drive hands-on execution in an evolving business, making sound decisions with imperfect information.
•Proven ability to influence and mobilize cross-functional teams in a complex, matrixed organization.
•Excellent executive communication, relationship-building, and negotiation skills.
•Bachelor’s degree or equivalent relevant professional experience.
Preferred
•Experience spanning multiple markets and an understanding of how healthcare systems and commercial models differ internationally.
•Strong knowledge of the U.S. healthcare ecosystem.
•Experience with healthcare data, analytics, advisory, fraud prevention, cybersecurity, or revenue cycle solutions.
•Familiarity with healthcare payment flows, B2B payments, virtual cards, or embedded payments.
•Experience building a new business or launching and scaling services offerings.
•MBA or other relevant advanced degree.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Pay Ranges
How we rate this
Director, Global Services – Healthcare B2B at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where healthcare strategy was part of your work. What did you do?
- Tell me about a project where commercial strategy was part of your work. What did you do?
- Tell me about a project where business development was part of your work. What did you do?
- Tell me about a project where partnership management was part of your work. What did you do?
- Tell me about a project where b2b services was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Healthcare Strategy, Commercial Strategy, Business Development, Partnership Management, and B2b Services. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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