Director, NA Product Operations

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

This role is part of the NA Product Strategy and Operations team that operates horizontally across the NA Product organization to run the day-to-day business operations and drive high-impact, cross-functional initiatives.

As Director, you will serve as the operating partner to the Sr. Director, NA Product Strategy and Operations, and will work closely with and directly support the SVP of NA Product and the VP leadership team. This requires someone who can operate with real autonomy: using judgment on when to act independently versus when to bring something forward and operate dynamically across the team to drive business outcomes. This individual will have one Sr. Manager direct report.

Key Responsibilities:

The successful candidate will own the operational backbone of NA Product -- building and running the processes, cadences, and governance that let the team's leadership operate efficiently and make decisions with the right information at the right time.

Day to day, the candidate will:

• Design and run NA Product's recurring operating cadences, including weekly leadership meetings, the Quarterly Business Review (QBR) process, leadership team onsite(s), and townhalls -- owning the format, inputs, and follow-through.
• Drive and coordinate the annual planning process end-to-end, in partnership with North America and Global teams to align Objectives and Key Results (OKRs).
• Own tracking of OKRs across NA Product, proactively identifying when a team is off track and supporting remediation plans with accountable owners.
• Partner closely with Strategy and Operations functions across Visa, including Sales, Risk, Global Product, Value Added Services (VAS), and Client Services, to coordinate on cross-functional operational needs and ongoing execution between teams.
• Act as a business problem solver on the specific issues at hand -- deeply integrated into NA Product's actual business priorities, not operating from a purely process or PMO lens.
• Coordinate headcount, hiring, and budget activities across NA Product, bringing a point of view and surfacing trade-offs -- while final decisions remain with the SVP and the VP leadership team.
• Develop clear, concise executive-level communications (e.g., briefing documents, leadership updates).
• Prepare the SVP and leadership team for speaking engagements and internal and external events, including coordinating thought leadership across the team to develop narratives, speaking notes, and presentation material.
• Drive communication across the team to improve visibility into priorities and progress.
• Foster employee engagement and team building across NA Product, including synthesizing results from surveys into clear takeaways and recommended actions for leadership.
• Build processes from scratch where none exist today and continuously look for opportunities to automate or simplify existing ones.
• Manage competing priorities in a dynamic environment, adapting to evolving needs and opportunities.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or at least 3 years of work experience with a PhD.

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 6+ years of work experience with a PhD.
• Experience operating in a Chief of Staff, executive business partner, or similar role supporting senior executives -- with demonstrated ability to represent leadership's priorities, exercise judgment on their behalf, and build trust to act with autonomy.
• Self-starter and proactive, with aptitude for ramping up quickly to new work with little oversight.
• Superior problem-solving skills, with demonstrated intellectual and analytical rigor as well as attention to detail.
• Personal presence and ability to build trust, collaborate, and partner up and down across the organization.
• Excellent executive communication skills, including written and verbal.

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer