Sr Manager Content Strategy & Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Job Sub Function:

Job Category:

All Job Posting Locations:

Job Description:

Location: Manilla, Philippines
Reporting to: Director, Global Services Content Strategy and Operations and AI Enablement

The Global Services (GS) Content Strategy and Operations and AI Enablement team is seeking a Senior Content Manager to lead content/knowledge management strategy, projects, and operations. This role will amplify content governance, including robust content standards, to deliver high-quality AI ready content across customer interactions and shape the future of content strategy and operations.

The Senior Content Strategy and Operations Manager partners with function leads, content owners/managers, product management, and technology to implement GS content strategy, cross-functional and sector projects, and operations. They are responsible for continuous improvement across the end-to-end content lifecycle framework, evolving J&Js content standards, and delivering scalable solutions. This role will manage talent, investments, and collaborate with leaders and stakeholders, at all levels to inform/discuss progress, risks, issues, and improvement opportunities.

Key Responsibilities

End-to-End Content Services Ownership

• Collaborate with stakeholders across multiple levels, functions and regions to deliver key strategic content programs/projects
• Own the Global Services Content Governance and Standards end-to-end content lifecycle management processes including creation, review, maintenance, and archival
• Define and leverage KPIs for content performance tracking to inform tactical improvements and strategic decisions
• Uphold Continuous Content Quality standards and deliver high-quality content across the GS Interaction Model
• Lead and maintain the enterprise content matrix, ensuring accuracy, completeness, and alignment with quality and governance requirements
• Partner with GenAI teams to identify and drive remediation efforts, ensuring timely correction of identified content gaps
• Track and report content quality performance metrics, trends, and risks for leadership visibility and decision-making
• Enhance and standardize content quality tools, templates, and scorecards to support consistent execution
• Provide guidance, coaching, and support to SMEs and cross-functional teams to embed quality best practices into daily workflows
• Identify opportunities to simplify processes through automation and emerging AI capabilities

Experience and Qualifications

Required

• 8 years of experience with strong talent management, enterprise digital platforms, digital content strategy or operations, Content management, content quality, or content governance in a global organization
• Bachelor’s degree in communications, Information Management, Experience Design, Business, or related discipline
• Strong Talent Management; Serve as a senior member of the team and continuously support and advise other team members
• Strong understanding of content lifecycle management, Content QC frameworks, and audit methodologies, including experience in leading and executing content management processes
• Strong communication and stakeholder management skills across global teams
• Strong stakeholder management and ability to influence senior leaders, including influencing skills and credibility
• Experience with capacity planning and forecasting
• Experience with key performance indicators (KPIs) and analytics related to content performance
• Experience in shared services environment, service center, and content system technologies (e.g., Service Now, SharePoint, Veeva) ) and processes
• Experience working with technology delivery teams in agile environments
• Proficient with tools such as Microsoft Office and Copilot, JIRA, Confluence, and ServiceNow
• Knowledge of GenAI tools and processes

Preferred

• Experience in employee experience platforms / digital workplace / shared services

• Proven ability to manage relationships and influence change in a large complex organization
• UX design skills such as wireframing and/or information architecture analysis
• Experience in healthcare, pharmaceutical, or other regulated industries
• Experience developing quality dashboards or performance scorecards
• Exposure to continuous improvement methodologies (Lean, Six Sigma, etc.)

Required Skills:

Preferred Skills: