Director of Wellness and Retail

Director of Wellness and Retail 
(21124)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Director of Wellness and Retail to join our wellness, movement and longevity team at One&Only The Palm Resort in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond developing meaningful relationships with our guests and colleagues. As a Director of Wellness and Retail, you will be responsible for driving and leading the operational and financial direction of the wellness, movement and longevity department, maximizing all opportunities and resources.  To ensure that the highest standards are adhered to, and that guest experience exceeds expectation. To work closely with the General Manager in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.

Key Duties and Responsibilities

• To be responsible for the overall management and performance of the wellness, movement and longevity department, ensuring high standards of professionalism, customer service and optimum financial performance.
• To be responsible for the quality of service, and maintenance of the product in line with Hotel Operating Standards.
• To prepare monthly financial and statistical reports for the General Manager, incorporating proposals and recommendations regarding policy and operation at the wellness, movement and longevity department, competition, occupancy and usage, market share and achievement of targets.
• To establish and ensure a cost-effective wage structure based on productivity and efficiency.
• To develop and submit an annual budget and business plan for the wellness, movement and longevity department, in conjunction with the General Manager.  To be responsible for the achievement and regular review of the business plan and budget.
• To provide leadership, direction, and support to employees to develop a highly motivated team capable of delivering high standards of service in all areas.
• To effectively integrate the wellness, movement and longevity department within the Hotel Marketing Strategy and to ensure ongoing representation, both internally and externally,
• To develop an annual training plan for the team, in conjunction with the HR Department and ensure that all employees are trained and developed to meet the needs of the business.
• To monitor standards of performance and member satisfaction and introduce measures to ensure the highest standards of quality and service.
• To lead the planning and implementation of marketing activities within the wellness, movement and longevity department, with support from the Hotel.
• To ensure that good practice is applied to all issues in relation to employees and in conjunction with the HR Department, ensure that all Hotel HR policies and procedures are followed.
• To provide an effective structure for communication within the team at all levels.

Skills, Experience & Educational Requirements

• Certificate in Wellness Management
• Computer literate, with proficiency in Microsoft Word, Excel, and PowerPoint
• Fluent in English, both written and spoken
•  MQA-approved trainer
• Knowledge of wellness therapies
• Minimum of 5 years’ experience in the same field

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Please apply directly through this website and submit your most recent CV. Applications that do not meet the requirements will not be considered.

We Thank You for your interest at Kerzner –One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.