Capital OneDirector, Project Management- Global Payment Network
Capital One is hiring a Director, Project Management- Global Payment Network. Level rates it ; you can apply on Capital One.
Level's read on this job
- Level rates this project manager role Works on AI ●●●○: the daily work is on AI products, without building the model.
- The posting mentions LLMs, LLM integration and AI agents among its tools and skills.
- Level classes it as a lead role.
- Capital One has 2,000+ other open roles on Level.
- Posted in the last few days.
AI in this role
Leads the strategy to transform technical specifications into a dynamic, queryable, and AI-enabled documentation ecosystem using LLMs.
Director Project Management (PM120)
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
The Role:
As the Director of Transaction Processing Network Documentation, you will lead the critical pillar responsible for managing and transforming our technical specifications into a dynamic, queryable, and AI-enabled ecosystem. You will lead the strategy to bridge the gap between technical specifications and actionable intelligence. You are not just writing documents; you are designing the future of how participants will understand and implement technical changes in the Transaction Processing platforms. This role ensures that as we innovate, we remain well managed through automated, resilient, and intelligent systems.
Responsibilities include:
Vision & AI Transformation: Define the multi-year roadmap for modernizing the Transaction Processing Network Specifications ecosystem. Transition our team from traditional technical writing to managing "documentation as code," leveraging Generative AI to automate content generation, validation, and accessibility.
AI-Fluent Architecture: Partner with the GPN AI Program to integrate LLMs and agentic workflows into the documentation lifecycle. Design systems where AI tools can ingest our technical specifications to provide real-time, consultative support to internal and external partners.
Documentation Modernization: Oversee the migration of legacy manuals to structured, AI-ready data formats. Implement validation mechanisms to ensure accuracy across all technical specifications.
Network Policy Partnership: Partner closely with the Network Policy team to ensure seamless alignment between evolving business regulations and our technical documentation. Act as a stakeholder in translating modernized rules into queryable, AI-ready technical standards, you will ensure a single source of truth for network compliance to technical specifications.
Strategic Leadership: Drive organizational alignment, ensuring our documentation strategy supports the broader Network Product & Platforms (NPP) objectives and the long-term goals of the Transaction Processing organization.
Consultative AI Integration: Partner with the Network Policy team to test, develop and deploy AI-driven interfaces that allow developers and stakeholders to "chat with our docs," reducing the friction of finding technical answers and speeding up time-to-market for new initiatives.
Team Leadership: Build and mentor a high-performing team of associates. Foster a culture of technical excellence, process optimization, and AI literacy. Enable team members to act as strategic consultants for the broader organization.
Basic Qualifications:
- Bachelor’s Degree or Military experience
- At least 5 Years of Project Management experience
- At least 3 Years of People Management experience
Preferred Qualifications:
- 7+ years of experience in Process Management, Technical Documentation, or Product Operations within Financial Services or FinTech.
-5+ years of People Management experience, with a proven track record of leading teams through periods of significant change or digital transformation.
- Technical Proficiency: Deep understanding of modern documentation frameworks and experience with AI/LLM integration in an enterprise environment.
- Strategic Capability: Exceptional influencing skills, with the ability to articulate technical strategy to senior leadership and align cross-functional teams around a common vision.
- Certifications: PMP, Lean, Agile, or Six Sigma certifications preferred.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $187,300 - $213,700 for Director, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How we rate this
Director, Project Management- Global Payment Network at Capital One rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical project manager job
- $111k
This posting doesn't list pay. Use the typical project manager figure when pay comes up. See project manager jobs
Questions you could be asked
- How have you integrated a large language model into a production application?
- How do you decide when an AI agent can act on its own versus asking for approval first?
- Tell me about a project where project management was part of your work. What did you do?
- Tell me about a project where generative ai was part of your work. What did you do?
- Tell me about a project where documentation as code was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: LLM Integration, AI agents, Project Management, Generative AI, and Documentation As Code. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
Want an expert to read your CV for this job?
Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.
Get new project manager jobs (Works on AI ●●●○ or higher) by email
One email a week with the new project manager jobs (Works on AI ●●●○ or higher), each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free. One email a week. Unsubscribe in one click.
Similar roles
Other roles that work on AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step