MastercardDirector, Sales Operations & Business Transformation
Mastercard is hiring a Director, Sales Operations & Business Transformation in Gurugram, India. Level rates it ; you can apply on Mastercard.
Level's read on this job
- On Level's scale, this sales role is Little AI ●○○○: aI is not part of the work.
- The posting mentions CRM, sales operations and business transformation among its tools and skills.
- Level classes it as a lead role.
- Mastercard has 1,100+ other open roles on Level.
AI in this role
Lead customer onboarding transformation, process automation, and operational scalability initiatives across Mastercard Services.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Sales Operations & Business TransformationOverview of ServicesServices is Mastercard's professional services arm, focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting; data insights; marketing services; loyalty and analytics platforms; and more. Discover more at www.mastercardservices.com/en.
Insights and Enablement team strives to drives smarter decisions and operational excellence for Services, by leveraging data and technology.
About the Role
We are seeking a highly strategic and execution-oriented Director to lead the Customer Onboarding transformation agenda across Mastercard Services. This role will be responsible for driving onboarding excellence, operational scalability, platform adoption, automation, process re-engineering, and business intelligence capabilities across the customer onboarding lifecycle.
The Director will partner closely with Sales, Compliance, Product, Technology, and Operations teams to simplify complex business processes, accelerate customer onboarding timelines, enhance data quality, strengthen governance, and deliver an industry-leading onboarding experience to Mastercard’s customers.
Key Responsibilities
Strategic Leadership & Transformation
• Develop and execute the strategic roadmap for Customer Onboarding transformation across Services.
• Identify opportunities to simplify, standardize, automate, and optimize onboarding processes across multiple products and business units.
• Lead digital transformation initiatives, including workflow modernization, CRM enhancements, onboarding platforms, AI solutions, and automation capabilities.
• Partner with senior leadership to align onboarding capabilities with broader business growth objectives.
Operations Excellence
• Lead the end-to-end customer onboarding operating model, ensuring efficient, compliant, and scalable execution.
• Drive continuous improvement initiatives that reduce onboarding cycle time, improve customer experience, and enhance operational productivity.
• Establish governance frameworks, operating metrics, and performance management processes for onboarding operations.
• Drive adoption and optimization of onboarding platforms and supporting technologies.
Cross-functional Leadership
• Build strong partnerships across Sales, Compliance, Product, Finance, Technology, Risk, and other Operations teams.
• Lead cross-functional programs involving multiple workstreams, teams, and geographies.
Team Leadership
• Build, lead, coach, and develop a high-performing team of operations, analytics, and transformation professionals.
• Foster a culture of continuous improvement, innovation, accountability, and customer-centricity.
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All About You
Experience
• 10-15 years of experience leading business transformation, operations, consulting, customer onboarding, revenue operations, sales operations, or related functions.
• Demonstrated success leading complex cross-functional transformation initiatives in B2B, technology, financial services, SaaS or consulting environments.
• Experience working with senior executives and influencing decisions senior levels.
• Proven track record of leading global or multi-regional programs with measurable business impact.
• Strategic thinker with strong business acumen and problem-solving abilities.
• Exceptional stakeholder management and executive communication skills.
• Strong people leadership and talent development capabilities.
Functional Expertise
Experience in one or more of the following areas is preferred:
• Customer Onboarding & Customer Lifecycle Management
• Revenue Operations / Sales Operations
• Business Process Re-engineering
• CRM Platforms (Salesforce preferred)
• Automation & AI Solutions
• Analytics and Business Intelligence
• Program and Portfolio Management
Education
• Undergraduate degree required.
• MBA, Master's degree, or equivalent advanced qualification preferred.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Director, Sales Operations & Business Transformation at Mastercard rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in sales jobs at this level
Pay
- Typical sales job
- $140k
This posting doesn't list pay. Use the typical sales figure when pay comes up. See sales jobs
Questions you could be asked
- Tell me about a project where sales operations was part of your work. What did you do?
- Tell me about a project where business transformation was part of your work. What did you do?
- Tell me about a project where process automation was part of your work. What did you do?
- Tell me about a project where workflow modernization was part of your work. What did you do?
- Walk me through how you've used CRM in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Sales Operations, Business Transformation, Process Automation, Workflow Modernization, and CRM. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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