MastercardDirector, SME
Mastercard is hiring a Director, SME. Level rates it ; you can apply on Mastercard.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions market research, strategic advisory and stakeholder management among its tools and skills.
- Level classes it as a senior role.
- Mastercard has 948 other open roles on Level.
- Posted in the last few days.
AI in this role
Director of Small Business providing strategic advisory support, market research, and client relationship management in Turkey and Azerbaijan.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, SMEMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Through secure data, networks, partnerships and innovation, we help individuals, financial institutions, governments and businesses realize their greatest potential.Our decency quotient, or DQ, shapes our culture and how we work, both inside and outside the company. With connections across more than 210 countries and territories, we are building a more sustainable world that unlocks priceless possibilities for all.
Role Overview
Location: Istanbul, Turkey
• The Turkey Director – Small Business role is based in Istanbul and supports the Turkey and Azerbaijan markets through regional market research, promotion, representation, communication and coordination activities, reporting to the Eastern Europe Division Lead.
• This role requires a strategic, consultative mindset and the ability to operate credibly as a trusted advisor to clients by providing non-binding market insights, informational support and head office-approved recommendations to clients and internal stakeholders.
• Provide strategic advisory support on small business market developments and client needs by combining leadership with strategic advisory support, helping clients understand relevant market opportunities, solve business challenges and consider appropriate, non-binding strategic recommendations based on Mastercard’s approved products and solutions.
• Identify and report market trends, ecosystem developments and potential areas for further assessment by the relevant head office or commercial teams. Support promotion of head office-approved small business solutions and coordinate communications and introductions.
• Provide market intelligence, competitor observations and customer feedback to support head office-led regional planning for small business initiatives across Turkey and Azerbaijan.
• Monitor and report small business payment trends, customer needs and market developments.
• Provide subject matter expertise and advisory leadership by working closely with clients and internal stakeholders to understand needs, develop non-binding strategic recommendations and coordinate implementation support across relevant product and market teams.
• Facilitate cross-functional collaboration, information transfer, governance and continuous improvement across internal stakeholders and partner teams.
Qualifications Required
• Deep knowledge of cards products and services, including small business card and solutions offerings, with experience in market research, client advisory, ecosystem engagement, promotion or regional coordination.
• Progressive business experience with a strong track record in the payments industry and a solid understanding of commercial and consumer payments.
• Strong strategic thinking and consulting capabilities, including the ability to assess client needs, translate market insights into actionable recommendations and communicate effectively with senior stakeholders.
• Experience in consulting, client advisory or advisory-led client management, with a strong track record of working directly with customers in on-site environments to understand business needs, develop strategic recommendations, guide implementation and support successful outcomes.
• Strong influencing and stakeholder-management skills, with the ability to drive outcomes through stakeholders and partners who may not report directly into the role.
• Demonstrated ability to influence without direct authority, build alignment across stakeholders and drive execution through strong collaboration.
• High bias for action, with a disciplined and results-driven approach to achieving strategic objectives and agreed deliverables.
• Strong analytical and problem-solving skills, with the ability to identify issues early and resolve them directly or through effective escalation.
• Excellent interpersonal, communication, writing and presentation skills, with the executive presence required to engage senior stakeholders, facilitate strategic discussions and represent Mastercard credibly in client-facing environments.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Director, SME at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where market research was part of your work. What did you do?
- Tell me about a project where strategic advisory was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
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- List these exact terms on your resume: Market Research, Strategic Advisory, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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