Director - US Client Risk Engagements

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The North America Risk Team is responsible for maintaining trust in the Visa brand, championing security in the industry and differentiating Visa in the eyes of clients and key stakeholders. The Director - US Client Risk Engagements will serve as a trusted advisor in the NA Risk Team by providing risk intelligence and thought leadership to guide internal business partners, clients, and ecosystem participants in the secure growth of payments. This position will be responsible for partnering with Community clients to execute risk roadmaps that accelerate stable business growth. Additional responsibilities may be aligned to this role as Visa’s strategy evolves to secure the ecosystem and meet the needs of our customers.

Specific responsibilities for this role include:

• Execute the strategic vision and plan for how Risk should engage with Community clients to optimize impact, in collaboration with partners in the account teams and Value-Added-Services
• Conduct regular risk engagement sessions with clients to evaluate risk performance, produce insights, analysis and data-based recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the product categories and segments
• Collaborate cross-functionally with the Issuing and Acceptance Risk teams to ensure a true, “One Visa” mindset
• Partner with peers in other functional areas (e.g., Sales, Analytics, Marketing, Risk and Identity Solutions, Client Services, DPS, and others) to execute initiatives by leveraging the breadth and depth of Visa’s resources
• Identify opportunities to promote & support client adoption of Visa risk products and solutions
• Provide client support relating to emerging/immediate fraud trends
• Identify opportunities to enhance the payment ecosystem and advance risk management best practices
• Support the build of new scalable solutions, toolkits, and best practice documents, including reports, presentations, education materials and other written artifacts to present Visa’s analysis and guidance
• Lead internal and external multi-client speaking engagements
• Travel when required to meet clients where they are in coordination with Account Executives

This role is a Hybrid position to be located in our Austin, TX or Atlanta, GA office locations.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• 4 years in engaging and advising payment clients to adopt risk management best practices that accelerate the sound growth of their payment business
• Strong understanding of the payment ecosystem – the different players that comprise Visa’s client base, the data that flows through the network, and the impact that stability and growth play in the future of payments
• Deep knowledge of the issuer risk environments
• Demonstrated understanding of how Risk contributes to brand and business growth
• Established reputation for building peer-like relationships with senior client and partner leaders and being able to communicate and influence other teams.
• Ability to effectively communicate with all levels of client leadership and possess the business acumen to understand the ROI associated with solution recommendations
• Demonstrated thought leadership and the ability to think creatively to solve unstructured problems
• Intellectually curious: finds stories in data, asks the right questions, and identifies game-changing insights that generate big impacts
• Excellent communication, storytelling and presentation skills
• Proactive, self-motivated and result-oriented with the ability to manage multiple initiatives at once in a fast-paced entrepreneurial environment, while demonstrating poise under pressure
• Strong analytical skills, with demonstrated intellectual and analytical rigor

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 5 or more years directly investigating or administrating fraud prevention systems and programs
• Expert understanding of how issuers mitigate fraud and dispute risks
• Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, and/or card issuing experience
• Technology mindset, curious, up to date with digital and AI trends and applications

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer