Duty Manager - Front Office - Jumeirah Emirates Towers

AI in this role

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Emirates Towers

Located in the heart of Dubai’s business district, Jumeirah Emirates Towers is one of the city’s most recognised hotels. It offers a range of dining experiences, a shopping and entertainment boulevard with connected offices, and direct access to the Museum of the Future and Dubai Metro. Since opening in 2000, it has become known for its exceptional service, striking architecture, prime location and signature Arabian hospitality.

About the Job
An exciting opportunity has arisen for a Duty Manager for Jumeirah Emirates Towers

The main duties and responsibilities of this role include:

Act as the Resort's management representative during overnight hours, ensuring smooth Front Office operations and guest satisfaction
Supervise and ensure adherence to all Front Office policies and procedures by overnight staff
Record relevant details of any major incident and important information in the guest feedback report
Handle overbooking situations, emergency guest visas, and maintain lobby cleanliness in coordination with relevant departments
Support Team Leaders with tasks like group check-ins and registration card checks
Document major incidents, review guest data input standards, and report issues to the Assistant Front Office Manager for continuous improvement

About You

The ideal candidate for this position will have the following experience and qualifications:

1–3 years’ experience in Rooms Division at five-star luxury brands
Leadership experience of minimum two years in Front Office Department
Bachelor’s degree in hospitality management or relevant field from an accredited and renowned University
Excellent Opera Knowledge (Front Office Applications)
Fluency in written and spoken English

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environment
Access to Learning & Development programs and clear pathways
Opportunities for internal mobility within our global network
Colleague discounts on food, beverage, and hotel stays worldwide
Company-provided shared accommodation
Comprehensive healthcare and life insurance coverage
Paid annual and flight from your home country
Competitive tax-free salary paid in UAE Dirhams (AED)

How we rate this

Duty Manager - Front Office - Jumeirah Emirates Towers at Jumeirah rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.