Employee &Labor Relations Investigations Manager

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Job Description:

ERLR Investigations Manager

Location: Prague

Summary of the Role

We are seeking candidates with a strong interest in ERLR investigations who will strengthen ERLR capability, support the effective and timely resolution of employee relations matters, promote consistent and high-quality investigation practices, and contribute to a fair, respectful, and positive work environment.

Reporting to the ERLR Leader, Emerging Markets, this role primarily leads investigations across the Emerging Markets Cluster, comprising CEE, Turkey, the Middle East, and Russia & CIS (the Cluster), and has EMEA-wide responsibility for the ERLR Investigations Community of Practice. The role also involves cross-regional collaboration on ERLR investigation matters and support for non-investigation ERLR cases, as requested based on Cluster needs. This is a high-visibility role offering broad exposure to senior stakeholders and the opportunity to shape investigation practices, drive regional excellence, and deliver meaningful impact across the Cluster and EMEA.

Responsibilities and Impact

Employee Relations Investigations:

• Assess complaints and determine the scope and nature of each investigation.
• Conduct thorough, objective end-to-end investigations into employee relations matters, including harassment, discrimination, bullying and other workplace concerns, to identify relevant evidence, reach findings and conclusions, and recommend appropriate resolutions to the business. Apply global and EMEA guidance and use available J&J AI tools and solutions to improve efficiency.
• Ensure the timely and fair resolution of investigations while maintaining high standards of investigative practice.
• Prepare clear and robust investigation reports in accordance with applicable requirements.
• Engage external counsel where required to support compliance with applicable requirements.
• Primarily manage investigations across the Cluster and, as required, support Corporate ERLR investigations with an EMEA focus, particularly matters involving cross-country elements that require specific expertise.
• Manage sensitive cases effectively while balancing competing priorities and workload demands.

Case Management:

• Manage a broad range of ER cases, from routine issues to complex and sensitive matters, prioritizing them appropriately and ensuring compliance with applicable SLAs and case-management metrics.
• Provide advice and support on selected non-investigation ER matters, including performance, discipline, and other employment matters, as required based on Cluster priorities, while maintaining complete, accurate, and timely records in the case-management system.

Stakeholder Management:

• Lead engagement with relevant country and Cluster stakeholders and coordinate communications at all appropriate stages of each investigation.
• Build strong relationships and collaborate with relevant GSHR stakeholders, GLO, external counsel, and cross-functional teams across the Cluster to address and resolve employee relations concerns effectively.
• Act as a trusted advisor to business leaders, providing guidance and robust recommendations on workplace and employee relations concerns.
• Collaborate with ERLR teams involved in cross-country investigations to ensure adherence to local requirements.
• Align and collaborate with the ERLR team across the Cluster to ensure consistent case coordination.
• Although this is an individual contributor role, work closely with other ERLR team members supporting investigations, demonstrating effective teamwork and partnership.

Compliance and Excellence:

• Lead the EMEA ERLR Investigations Community of Practice, building on established regional efforts to strengthen alignment, consistency, efficiency, and compliance with investigation metrics, while collaborating with global and other regional ERLR teams.
• Stay informed about employment laws and regulations relevant to investigations across the Cluster to help ensure that investigation and employee relations practices align with applicable legal requirements.
• Foster a culture of excellence in ER investigations and case management across the Cluster.
• Implement best practices, capabilities, processes, and tools for ER work to support continuous improvement and consistently high standards.
• Demonstrates an understanding of AI concepts and frameworks, including awareness of responsible and ethical AI practices, experience generating effective prompts to boost efficiency and productivity, and awareness of AI’s impact on the workforce.

We Would Love to Hear from You If You Have:

• A bachelor’s degree in social sciences, law, human resources, humanities, business, or a related field, or equivalent professional experience.
• A minimum of five years of relevant experience in ERLR or HR.
• Experience conducting investigations in a corporate environment, preferably HR investigations.
• Demonstrated ability to manage relationships effectively and collaborate with a range of stakeholders on sensitive matters.
• A strong background in continuous improvement and process excellence.

Skills:

• Ability to learn, interpret, and apply relevant legal, regulatory, and internal requirements across the countries in scope, engaging local counsel where appropriate, together with a strong understanding of investigation practices and broader ERLR work.
• Excellent investigative skills and a strong commitment to fairness and integrity, supporting objective and unbiased investigations.
• Strong analytical and problem-solving abilities.
• Strong organizational and prioritization skills, with the ability to plan and manage multiple investigations and ERLR matters simultaneously, balance competing deadlines and stakeholder needs, and deliver timely, accurate, and high-quality work.
• Excellent oral and written communication and interpersonal skills, with the ability to influence and build relationships at all levels.
• Ability to operate effectively in ambiguous situations and manage multiple cases and investigations in a fast-paced environment.
• Proficiency in English is required; fluency in at least one additional Cluster language is an advantage.
• Ability to manage and analyze data while exercising discretion when handling sensitive employee information and circumstances.

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.