Employee Relations Investigator, Worldwide Operations Centralized Investigation

Amazon is hiring an Employee Relations Investigator, Worldwide Operations Centralized Investigation in São Paulo, Brazil. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this HR role is Little AI ●○○○: aI is not part of the work.
The posting mentions Microsoft Office, employee relations and investigations among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Investigate sensitive employee relations and HR issues across LATAM operations for Amazon.

microsoft-office

employee-relationsinvestigationshr-complianceinterviewing

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Worldwide Operations Human Resources team as an HR Investigator supporting our LATAM locations.
The central objective of the Latin America Investigation team is to thoroughly and expeditiously investigate all associate concerns in a fair, unbiased and consistent manner.
The ideal candidate for this position has strong communication and interpersonal skills, demonstrates an ability to earn trust, dive deep and work successfully on a broad spectrum of employee and labor relations issues and business challenges.

Key job responsibilities
The HR Investigator will work proactively to:
• Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
• Independently manage assigned casework, bringing investigations to closure rapidly and definitively
• Design, collect, and analyze multiple levels of employee and stakeholder feedback
• Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
• Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
• Partner to engage in continuous improvement initiatives
• Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for all WW Ops employees
• Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations
• The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.

Basic qualifications

- Bachelor's degree
- Knowledge of Microsoft Office products and applications
- Speak, write, and read fluently in English
- Human resource generalist experience or HR investigations specialist experience

Preferred qualifications

- Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
- Experience developing policies and supporting documentation
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Employee Relations Investigator, Worldwide Operations Centralized Investigation at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Employee Relations Investigator, Worldwide Operations Centralized Investigation is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in BR, SP, Sao Paulo.
The job was posted on September 18, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Employee RelationsInvestigationsHr ComplianceInterviewingMicrosoft Office

Also common in HR jobs at this level

AWS AI agents Computer vision SQL Generative AI Machine learning

Pay

Typical HR job: $120k

This posting doesn't list pay. Use the typical HR figure when pay comes up. See HR jobs

Questions you could be asked

Tell me about a project where employee relations was part of your work. What did you do?
Tell me about a project where investigations was part of your work. What did you do?
Tell me about a project where hr compliance was part of your work. What did you do?
Tell me about a project where interviewing was part of your work. What did you do?
Walk me through how you've used Microsoft Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Employee Relations, Investigations, Hr Compliance, Interviewing, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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