Employee Relations Manager, Amazon Flex, Amazon Flex

Amazon is hiring an Employee Relations Manager, Amazon Flex, Amazon Flex for a remote role open to applicants in Australia. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this HR role: aI is not part of the work.
The posting lists this role as remote.
Tools and skills the posting cites include employee relations, labor law and case management.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage employee relations, labor disputes, and regulatory proceedings for Amazon Flex in Australia.

employee-relationslabor-lawcase-managementlegal-compliancerisk-mitigation

Are you passionate about shaping the future of work? At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfil and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We're doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.

In this role you will play a pivotal role in representing Amazon Flex in processes before the Australian Fair Work Commission (FWC) and/or other labour arbitration bodies/regulators. You will be responsible for case intake and management. Additionally, you will collaborate closely with our legal team and service level standards team to mitigate risks, prepare case files, and recommend strategic outcomes.

Key job responsibilities
- Represent Amazon at Fair Work Commission proceedings by clearly articulating the company's position, policies, and procedures, and play a key role in securing mutually beneficial resolutions while safeguarding the company's interests and adhering to legal guidelines.
- Collaborate with the legal, enforcement, and policy teams to assess and mitigate risks associated with labour disputes, compliance issues, and regulatory changes. Conduct thorough analyses of claims and evidence, liaise with internal and external legal teams on policies and procedures, and provide closed loop feedback to enforcement program owners to continue proactive risk mitigation initiatives.
- Gather, organise, and maintain comprehensive case files, ensuring accuracy, completeness, and confidentiality. Conduct deep dives, gather evidence and liaise with relevant stakeholders to support case preparation and defence. Coordinate with internal departments and external counsel to align on case strategies and timelines.
- Identify emerging risks, regulatory trends, and arbitration case outcomes. Cross-functionally develop proactive risk mitigation strategies and policy recommendations to enhance compliance. Develop and provide guidance and training to internal stakeholders on best practices when participating in Fair Work Commission proceedings.
- Monitor compliance of internal policies relating directly to the Digital Labour Platform Deactivation Code (DLDP). Prepare regular reports and presentations for senior management and legal on enforcement-related risks, trends, and claim outcomes.

A day in the life
You'll start your day by reviewing ongoing cases and prioritising your workload. You help the team prepare for a conciliation meeting with the Fair Work Commission, where you will articulate Amazon's position. You will collaborate with the legal team to analyse potential risks and develop mitigation strategies. You will also spend time preparing case files, gathering evidence, and conferencing with stakeholders to ensure we are well-prepared for upcoming proceedings.

About the team
You will be joining an inclusive and supportive team of professionals dedicated to ensuring fair practices and positive outcomes for both Amazon and delivery partners. We value collaboration, innovation, and a commitment to excellence. Our team works closely with various departments across Amazon, including legal, operations, and policy, to drive continuous improvement in our last-mile delivery services.

Basic qualifications

- Experience representing an organisation in Fair Work Commission (FWC) proceedings, conciliation, or other labour arbitration/tribunal settings in Australia
- Experience in employee relations, labor relations, human relations or labor/employment law
- Working knowledge of Australian employment/labour law and regulatory frameworks (e.g. Fair Work Act, Digital Labour Platform Deactivation Code or equivalent gig-economy regulation)

Preferred qualifications

- Master's degree or equivalent
- Open to candidates from a HR or Legal background

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

null

How we rate this

Employee Relations Manager, Amazon Flex, Amazon Flex at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Employee Relations Manager, Amazon Flex, Amazon Flex is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in AU, NSW, Sydney and is marked remote.
The job was posted on October 19, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Employee RelationsLabor LawCase ManagementLegal ComplianceRisk Mitigation

Also common in HR jobs at this level

AI agents Computer vision AWS Machine learning Generative AI SQL

Pay

Typical HR job: $120k

This posting doesn't list pay. Use the typical HR figure when pay comes up. See HR jobs

Questions you could be asked

Tell me about a project where employee relations was part of your work. What did you do?
Tell me about a project where labor law was part of your work. What did you do?
Tell me about a project where case management was part of your work. What did you do?
Tell me about a project where legal compliance was part of your work. What did you do?
Tell me about a project where risk mitigation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Employee Relations, Labor Law, Case Management, Legal Compliance, and Risk Mitigation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker