Engineer Operations Technician , DCEO Operations Team

AI in this role

Maintain and troubleshoot electrical and mechanical infrastructure in a mission-critical data center environment.

bmsepms

electrical-troubleshootingmechanical-troubleshootingdata-center-operations

Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key job responsibilities
Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability

Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)

Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)

Perform rack installs and rack decommissioning within internal SLA

Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment

Technical writing to support change management program

Monitor daily work requests and manage to resolution, and execute projects from conception to completion

On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation

Work schedule changes depending on specific site needs. Shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations.

Role may support more than one location/site.

Physical Requirements:

Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:

Regularly lift and/or move up to 39 pounds independently

Participate in group lifts for 40+ pounds

Maintain balance and perform construction tasks while on a ladder

Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position

Work in an environment requiring provided ear protection

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements:

Ability to travel to or commute between data center locations as needed

Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Travel frequency will vary based on business needs and operational status of assigned facility

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A day in the life
This role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.

Basic qualifications

- 2+ years of electrical and mechanical facilities maintenance, or 2+ years of electrical facilities maintenance and 1+ years of mechanical facilities maintenance experience
- 2+ years of Microsoft Office products and applications experience
- Work flexible schedule including weekends, nights, and holidays

Preferred qualifications

- 2+ years of data center engineering experience
- Experience reading and writing procedures, technical documents, and engineering drawings
- vocational/technical training or an associate degree or above, or 4+ years of military experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Hampton - 37.64 - 65.91 USD hourly

How we rate this

Engineer Operations Technician , DCEO Operations Team at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Electrical TroubleshootingMechanical TroubleshootingData Center OperationsBmsEpms

Questions you could be asked

Tell me about a project where electrical troubleshooting was part of your work. What did you do?
Tell me about a project where mechanical troubleshooting was part of your work. What did you do?
Tell me about a project where data center operations was part of your work. What did you do?
What's a project where you used Bms hands-on?
Walk me through how you've used Epms in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Electrical Troubleshooting, Mechanical Troubleshooting, Data Center Operations, Bms, and Epms. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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