Enterprise Customer Success Lead

We’re looking for an experienced leader to run our growing enterprise customer success team in London.

Your team will lead the B2B relationships with our largest and most complex salary sacrifice customers - responsible for ensuring a successful launch, and maximising portfolio retention and growth. In short, the role is to make sure the relationship is a roaring success for our customers, their employees and Octopus EV. 

Extensive experience navigating enterprise-sized accounts, strong commercial acumen and deep experience driving service improvements, efficiencies and growth are critical to success in this role. 

You will directly lead a team of 8 account managers, working closely with internal teams including Scheme Delivery, Onboarding, Marketing and Operations, You’ll bring the skills and experience of building relationships and networks at a senior-level both internally and externally.

This role is based in our Oxford Circus office. We’re pretty flexible, to do this role well we think you need to be in for minimum x2 days per week.