ETIC, IT Operations -Associate

PwC is hiring an ETIC, IT Operations -Associate in Cairo, Egypt. Level rates it ; you can apply on PwC.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
PwC mentions visa sponsorship in this posting.
Tools and skills the posting cites include Windows 10, Google Suite and it support.
Level classifies it as a junior role.
Level lists 3,800+ other open roles at PwC.

AI in this role

Provide on-site and remote IT support, hardware configuration, and asset management for employees.

windows-10google-suite

it-supporthardware-troubleshootingasset-managementincident-managementcustomer-service

Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

Job Responsibilities:

Install and configure laptops to support the onboarding process of the new employees.
Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required.
Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (iPhone\Android) and software (Windows 10, Google Suite and in-house applications).
Provide remote or on-site IT support for ETIC staff;
Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems.
Provide on site support for meeting rooms and video conferences.
Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels;
Work with firmwide IT teams to assess technical and operational requirements of business solutions, and implement / test system solutions;
Responsible for the efficient and effective delivery of quality IT service to ETIC staff;

What we are looking for:

0-1 year of experience in IT Support role;
Immediate Hire
A self-motivated fast learner, who can demonstrate initiative and adaptability to a dynamic environment;
Ability to work in a team environment with a professional and enthusiastic attitude;
Android, IOS apps experience, Networking/Computer Science background;
CCNA \ MCSA knowledge is preferable;
ITIL Foundation Certification is a plus;
Good oral and written communication and interpersonal skills;
Proficiency in English;

Additional application instructions

Work style: On-Site
Location: New Cairo - CFC

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Digital Tooling, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP) {+ 9 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Job Posting End Date

How we rate this

ETIC, IT Operations -Associate at PwC rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

ETIC, IT Operations -Associate is an open job at PwC.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Cairo - ETIC.
The job was posted on September 20, 2026.
Seniority: junior.
Applications are handled by PwC. Apply on PwC

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It SupportHardware TroubleshootingAsset ManagementIncident ManagementCustomer ServiceWindows 10Google Suite

Questions you could be asked

Tell me about a project where it support was part of your work. What did you do?
Tell me about a project where hardware troubleshooting was part of your work. What did you do?
Tell me about a project where asset management was part of your work. What did you do?
Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: It Support, Hardware Troubleshooting, Asset Management, Incident Management, and Customer Service. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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