EU FBA Ops Specialist , EU FBA

Amazon is hiring an EU FBA Ops Specialist , EU FBA in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions Microsoft Office, Excel and root cause analysis among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Support EU FBA business operations by investigating escalated tickets, analyzing seller metrics, and driving root cause elimination initiatives.

microsoft-officeexcel

root-cause-analysistroubleshootingproblem-solvingdata-analysiscommunication

Our vision is to be earth's most customer-centric company and earth's best employer. If you want to be part of an exciting business that aims to build a marketplace where customers can find and discover anything they might want to buy online, with a passion for delivering a great customer and seller experience, then this role is for you!

We are looking for high caliber and tested Specialist to support EU FBA business operations, to deliver initiatives and projects with strategic significance. Our ideal candidate is a problem solver, has investigative and critical thinking mindset, attentive to details, result-oriented, and capable of succeeding in a fast-paced environment, within minimal supervision.

This role requires excellent judgement to plan in order to accomplish goals and identify root causes that adversely impact seller experience, with the aim of driving timely resolutions with key partner teams. Ensure compliance with procedures and SLAs while achieving quality and performance metrics. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the team.

Key job responsibilities
* Investigating escalated tickets and track resolution within defined SLAs.
* Conducting deep dives into Seller Metrics to identify intent/root-causes.
* Identifying top reason codes/labels driving seller patterns and work with product, program, partner teams to address gaps/eliminate defects
* Presenting insights to key stakeholders to implement improvement initiatives such as training, internal SOPs, updates to Escalation content. With the primary objective of resolving escalations, eliminating seller contacts and driving Root Cause Elimination initiatives.
* Work with product/program/partner teams to resolve escalated contact resolution of a supervisory or sensitive nature.

Basic qualifications

- Speak, write, and read fluently in English
- 1+ years of Microsoft Office products and applications experience, or Bachelor's degree within last 12 months in Information Technology, Computer Science, Engineering or related fields
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in root cause analysis and troubleshooting or problem solving

Preferred qualifications

- Experience with data analysis and basic Excel skills
- Experience writing technical documents, project plans and progress reports to leadership and to stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

EU FBA Ops Specialist , EU FBA at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

EU FBA Ops Specialist , EU FBA is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 19, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Root Cause AnalysisTroubleshootingProblem SolvingData AnalysisCommunicationMicrosoft OfficeExcel

Questions you could be asked

Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Root Cause Analysis, Troubleshooting, Problem Solving, Data Analysis, and Communication. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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