Event Engineer (AV System/IT), IT Services

Amazon is hiring an Event Engineer (AV System/IT), IT Services in Singapore, Singapore. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions Windows, macOS and Audio Visual Equipment among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Provide onsite AV and IT support for executive business center events and video conferencing systems in Singapore.

windowsmacosaudio-visual-equipmentvideo-conferencing

it-supportevent-productiontroubleshootingcustomer-service

Work Conditions:
• Must be authorized to work in Singapore without sponsorship.
• Willingness to work flexible shift patterns, onsite Monday through Friday
• Minimum 3+ years of experience in AV systems deployment and troubleshooting

On the Event Production team, our fellow Amazonians are our customers and we enable them to work hard, have fun, and make history by providing them with leading-edge video conferencing and audio visual (AV) support in meeting rooms at Amazon locations around the globe. We also provide and support basic IT equipment and services they need to contribute in day to day duties

As an Executive Business Center (EBC) Event Service Engineer you will be working with the EBC program within AWS to facilitate in-person customer briefings designed to help Amazon customers accelerate their journey to the AWS Cloud. The engineer will be based onsite in EBCs in Singapore, and will be responsible for 'white gloves' support, preparing meeting rooms and “day of” briefing meeting escalations.

A successful candidate will bring their experience with audio visual and video conferencing large scope of IT software, hardware, and networking disciplines into a fast-paced corporate environment to standardize, improve productivity, reduce time to resolve, and reduce defects.

As part of the Event Productions team in Singapore, you will also have opportunities to autonomously support livestreaming events and video content creation.

Key job responsibilities
• Windows/Mac OS support
• User hardware/software/peripheral support
• Creating and maintaining documentation
• Provide break/fix support for Video Conferencing equipment in meeting rooms
• Provide high level customers with assistance on using Video Conferencing technology
• Coordinate equipment for meetings including video conferencing gear, displays, projectors, speakers, microphones, cameras, telephones, laptops, media players, document cameras, etc.
• AV room furniture setup/strike and straightening including tables, chairs, lecterns, pipe and drape, easels, and other equipment as needed or directed
• Assist customers with finding and scheduling appropriate meeting rooms
• Train customers to use self-service tools to schedule their own spaces, services, and resources
• Assist high level customers with finding event services including production, livestreaming and remote recording
• Provide courteous phone and chat support to customers
• Create and maintain excellent relationships with our internal customers and co-workers
• Adjust work schedule when needed to support Amazon business needs.
• Track your work via our ticketing system
• Assist event organizers with presentation formatting
• Responsible for resolving or escalating technical issues in EBC rooms
• Event Production: operation of cameras and livestream equipment. Edit video content as required.

Basic qualifications

- Minimum Diploma or equivalent qualification in Information Technology, or a AV related discipline
- 3+ years of experience in AV systems deployment and troubleshooting, video conferencing interfaces, signal flows, operations, and maintenance
- Practical IT support experience (Windows/Mac OS, networking fundamentals, hardware/software troubleshooting)
- Proven ability to independently diagnose and resolve AV/IT issues in a multi-user high availability environment experience
- Strong communication skills with experience supporting senior executives and high-profile stakeholders
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience

Preferred qualifications

- Minimally 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Event Engineer (AV System/IT), IT Services at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Event Engineer (AV System/IT), IT Services is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in SG, Singapore.
The job was posted on September 29, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It SupportEvent ProductionTroubleshootingCustomer ServiceWindowsmacOSAudio Visual EquipmentVideo Conferencing

Questions you could be asked

Tell me about a project where it support was part of your work. What did you do?
Tell me about a project where event production was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Walk me through how you've used Windows in your day-to-day work.

Adapt your resume

List these exact terms on your resume: It Support, Event Production, Troubleshooting, Customer Service, and Windows. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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