Experian[Expression of Interest] - Client Service Executive
Experian is hiring a [Expression of Interest] - Client Service Executive in Kuala Lumpur, Malaysia. Level rates it ; you can apply on Experian.
Level's read on this job
- Level rates this customer service role Little AI ●○○○: aI is not part of the work.
- The posting allows some remote work.
- Tools and skills the posting cites include customer support, client relations and lead qualification.
- Level lists 398 other open roles at Experian.
- The role was posted within the past two weeks.
AI in this role
Deliver client support, manage customer data, and qualify leads as part of the Credit Services team in Singapore.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits & Perks:
- Hybrid work arrangement: home and office
- Inclusive paid leave
- People-first and inclusive workplace
- Career growth opportunities
- Exposure to diverse, global teams
- Experian Cares flexible benefits
#LI-Hybrid
What you'll do
As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers' requirements in accordance with our organization's best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.
We are looking for a, accountable, team-player with a-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working.
What you'll need to bring to the role
- Provide best-in-class service experience to customers through effective handling of all enquiries and feedback within committed service-level-agreement (SLA).
- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through Experience interpreting and responding to customer questions and requests and collaboration with different cross functional teams.
- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
- Accurately maintenance of customers' data via our CRM systems.
- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
- Assume any report or task assigned that are relevant to customer service.
- This role will be reporting to Senior Client Service Manager.
What we are looking for
- Minimum 2 years of experience in customer service
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Proven ability to excel as part of a team
- Bilingual candidate (English & Mandarin) is preferred
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
How we rate this
[Expression of Interest] - Client Service Executive at Experian rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where client relations was part of your work. What did you do?
- Tell me about a project where lead qualification was part of your work. What did you do?
- Tell me about a project where data maintenance was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Support, Client Relations, Lead Qualification, and Data Maintenance. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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