Fault Management L2 Media Engineer

Nokia is hiring a Fault Management L2 Media Engineer. Level rates it ; you can apply on Nokia.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 568 other open roles at Nokia.
The role was posted within the past week.

AI in this role

As a Managed Services Media Specialist, you will play a crucial role in delivering exceptional support and maintaining the smooth operation of our telecommunications networks. Your primary focus will be on managing and resolving complex issues, ensuring network stability, and providing timely support to our clients.

Provide L2 Core support for telecommunications networks, ensuring optimal performance and stability.
Manage incident and change management processes, following established procedures and guidelines.
Escalate issues to vendors and external partners, maintaining effective communication and collaboration.
Conduct preventative maintenance activities to minimize network disruptions and ensure high availability.
Monitor network performance and identify potential issues, implementing proactive measures to prevent service degradation.
Collaborate with cross-functional teams to resolve complex network-related problems and ensure seamless service delivery.
Document and maintain accurate records of all support activities, ensuring compliance with industry standards and best practices.
Stay updated with the latest technologies and industry trends, continuously enhancing your skills and knowledge.
Provide timely and accurate reporting on support activities, including incident resolution times and service level agreements.

Bachelor's degree in Computer Science, Engineering, or a related field.
3+ years of experience in a similar role, preferably in a telecommunications or network operations environment.
Strong knowledge of telecommunications networks, including media networks technologies like IPTV.
Experience with vendors like Broadpeek, Ateme, RedBee, HP, Dell, Huawei, Agama, Media Choice, etc
Strong knowledge of TV signal encoding, media codecs, smart tv applications, setup box functionalities.
Strong experience with datacenter infrastructure environments.
Strong experience with Linux environments.
Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.
Familiarity with network monitoring tools and techniques for identifying and resolving network problems.
Good understanding of incident and change management processes, including ITIL frameworks.
Effective communication and collaboration skills, with the ability to work in a team environment.
Willingness to learn and adapt to new technologies and industry best practices.
Strong attention to detail and a commitment to delivering high-quality support services.
Ability to work independently and manage multiple tasks simultaneously.

How we rate this

Fault Management L2 Media Engineer at Nokia rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.