FBA FC Ops Sr. Manager, FBA - Fullfillment by Amazon

Amazon is hiring an FBA FC Ops Sr. Manager, FBA - Fullfillment by Amazon. Level rates it ; you can apply on Amazon.

Level's read on this job

Works on AI ●●●○ is how Level rates this role: the daily work is on AI products, without building the model.
The posting mentions Artificial Intelligence, Machine learning and operations management among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Lead FBA fulfillment center operations across Brazil while driving cross-functional process improvements and identifying AI use cases for automation.

artificial-intelligencemachine-learning

operations-managementprocess-improvementsupply-chainprogram-management

This FBA FC Ops Manager leads a team of FBA Operations Managers distributed across Amazon Fulfillment Centers in Brazil. The role serves as the critical bridge between FC Operations and FBA Business teams, driving end-to-end operational excellence across Inbound, Outbound, and Inventory Management. The position combines strategic program leadership — identifying systemic opportunities, designing cross-functional process improvements, and building business cases — with hands-on operational management, including daily performance monitoring, escalation management, and stakeholder coordination across Operations, S&OP, Program, Sales, Transportation, Network Losses, and Legal. The ideal candidate is both analytically rigorous and operationally resourceful, capable of translating data insights into tangible process changes that improve Seller Experience and operational efficiency at scale. A strong background in both FC Operations and Project/Program Management is essential — this role demands someone who can fluently navigate operational and business environments, speaking the language of FC floor realities and strategic business priorities with equal credibility.

Key job responsibilities

- Operations–Business Integration — Serve as the primary liaison between FC Operations and FBA Business teams (Program, Sales, S&OP), ensuring operational realities inform business decisions and business priorities translate into actionable operational plans. This requires the ability to navigate both environments seamlessly — translating FC floor-level constraints into business-language trade-offs, and business priorities into executable operational plans.
- Process Improvement & Optimization — Map existing Inbound, Outbound, and Inventory Management workflows; identify gaps, pain points, and efficiency opportunities; design and implement cross-team process improvements with measurable impact.
- AI-Driven Process Innovation — Identify opportunities to leverage artificial intelligence, machine learning, and automation tools to accelerate process improvements, enhance decision-making, and unlock operational efficiencies. Proactively explore use cases where AI can reduce manual effort, improve forecasting accuracy, or surface insights from large-scale operational data, and champion adoption across the team and stakeholders.
- Metrics Ownership & Performance Management — Build, own, and continuously refine the FBA Ops metrics framework and reporting cadence; monitor key performance indicators, distinguish isolated incidents from structural issues through deep-dive analysis, and drive data-informed corrective actions.
- Impact Quantification & Business Case Development — Size the impact and potential of identified opportunities and pain points, making them tangible through data-backed analysis; develop business cases to support Product Roadmap prioritization for both Latam and Global teams.
- Stakeholder Influence & Product Partnership — Influence Product teams on roadmap prioritization by translating operational insights into compelling product requirements; propose programmatic solutions and initiatives that address root causes rather than symptoms.
- Seller Experience Enhancement — Champion creative solutions that directly improve the Seller Experience, connecting operational improvements to seller-facing outcomes.
- Escalation & Trade-off Management — Anticipate bottlenecks, provide proactive escalation management, and make sound trade-offs balancing business needs against technical and operational constraints.

Basic qualifications

- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
- Experience in supply chain

Preferred qualifications

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience in process improvement

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

FBA FC Ops Sr. Manager, FBA - Fullfillment by Amazon at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

FBA FC Ops Sr. Manager, FBA - Fullfillment by Amazon is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in BR, SP, Cajamar.
The job was posted on October 14, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementProcess ImprovementSupply ChainProgram ManagementArtificial IntelligenceMachine learning

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where program management was part of your work. What did you do?
Walk me through how you've used Artificial Intelligence in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Operations Management, Process Improvement, Supply Chain, Program Management, and Artificial Intelligence. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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