FBA Operations Lead, IN FBA

Amazon is hiring an FBA Operations Lead, IN FBA in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions MS Office, Excel and data analysis among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.
Posted within the past week.

AI in this role

Lead FBA investigations, analyze large datasets, and drive root cause resolution for merchant and customer issues at Amazon.

ms-officeexcel

data-analysisproblem-solvingcommunicationoperations

Amazon. In’s Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. In’s customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service.
The position is based in Bangalore.

Key job responsibilities
· Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs
· Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
· Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale
· Report metrics related to the program and draw insights on key patterns/ problems.

Skills:

Strong business communication skills
Good working knowledge of MS Office
Deep dive, troubleshooting and innovation
Strong catalog knowledge

Ability to:
Multi task in a fast paced environment
Communicate clearly with both internal and external customers

Demonstrate:
Passion for delivering great customer experience
Strong inter personal & communication skills
Excellent listening skills
Excellent Data Accuracy skills
Eye for Detail
Commitment to meet Deadlines
Willingness to take initiatives

Basic qualifications

- 1+ years of data-driven business operations processes experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

Preferred qualifications

- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

FBA Operations Lead, IN FBA at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

FBA Operations Lead, IN FBA is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 22, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data AnalysisProblem SolvingCommunicationOperationsMS OfficeExcel

Questions you could be asked

Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Walk me through how you've used MS Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Data Analysis, Problem Solving, Communication, Operations, and MS Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review Get an express CV review Check your resume with the ATS resume checker