Field Customer Engagement Partner - South Italy (Fixed Term)

Johnson & Johnson is hiring a Field Customer Engagement Partner - South Italy (Fixed Term) in Milano, Italy. Level rates it ; you can apply on Johnson & Johnson.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include customer engagement, key opinion leader management and disease education.
Level classifies it as a mid-level role.
Level lists 1,900+ other open roles at Johnson & Johnson.
The role was posted in the last few days.

AI in this role

Engage healthcare professionals, manage key opinion leaders, and support disease education for the solid oncology portfolio.

customer-engagementkey-opinion-leader-managementdisease-educationoncology-sales

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Pharmaceutical Sales

Job Sub Function:

Sales – Oncology/Hematology (Commission)

Job Category:

Professional

All Job Posting Locations:

Milano, Italy

Job Description:

Johnson & Johnson Innovative Medicine is seeking the best talent to join our team as Field Customer Engagement Partner, with a 12 months fixed term contract.

Responsibilities

Field Customer Engagement Partner’s key primary responsibility is to support key Commercial Strategic Imperatives for the JJIM Solid Oncology portfolio.

Role Purpose

The Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals.

The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner.

The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy

Key Responsibilities

1. Customer Engagement & KOL Management

Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)
Deliver structured, high-value interactions aligned with customer needs and portfolio priorities
Develop engagement plans and contribute to customer segmentation and targeting activities
Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders
Act as a key point of contact to ensure appropriate and compliant customer support

2. Disease Education & Narrative Activation

Support the consistent use and adaptation of approved disease education materials
Reinforce key scientific and educational messages during customer interactions, within compliance guidelines
Collaborate on the refinement of disease education approaches and materials based on field feedback

3. Educational Initiatives & Program Support

Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities)
Contribute to the execution of approved educational programs and events
Provide feedback on program effectiveness to support continuous improvement
Collaborate with internal stakeholders to ensure scientific and compliance alignment

4. Cross-Functional Collaboration

Work closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement
Align, where appropriate, with Medical field roles (e.g. MSLs) on complementary activities with shared customers
Contribute to the translation of strategy into effective field execution

5. Strategic Contribution & Opportunity Identification

Identify opportunities to improve engagement quality within assigned geographies or customer segments
Support the identification of emerging stakeholders (e.g. future clinical leaders)
Contribute to the continuous evolution of customer engagement models and practices

Skills & Competencies

Strong interpersonal and communication skills
Ability to actively listen, interpret, and synthesize information
Analytical mindset with ability to translate insights into action
Cross-functional collaboration and stakeholder management
Sound judgment and adaptability in a dynamic environment
Understanding of compliance frameworks governing the pharmaceutical industry

Qualifications

Required

University degree ina scientific discipline
Experience in the pharmaceutical industry (e.g. field, marketing or related roles)
Fluency in English

Preferred

Experience in customer-facing or cross-functional roles
Master in pharma marketing is considered a plus

Additional Notes

Measured on engagement quality, coverage, frequency, and insight contribution.
Eligible for variable compensation (commission/bonus) linked to selected KPIs (e.g. engagement effectiveness, insight impact, contribution to brand activation).

Required Skills:

Preferred Skills:

Analytical Reasoning, Brand Marketing, Brand Positioning Strategy, Business Behavior, Coaching, Communication, Consulting, Customer Centricity, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Data Savvy, Execution Focus, Financial Analysis, Innovation, Presentation Development, Problem Solving, Product Management, Product Strategies

How we rate this

Field Customer Engagement Partner - South Italy (Fixed Term) at Johnson & Johnson rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Field Customer Engagement Partner - South Italy (Fixed Term) is an open job at Johnson & Johnson.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Milano, Italy.
The job was posted on October 21, 2026.
Seniority: mid.
Applications are handled by Johnson & Johnson. Apply on Johnson & Johnson

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer EngagementKey Opinion Leader ManagementDisease EducationOncology Sales

Questions you could be asked

Tell me about a project where customer engagement was part of your work. What did you do?
Tell me about a project where key opinion leader management was part of your work. What did you do?
Tell me about a project where disease education was part of your work. What did you do?
Tell me about a project where oncology sales was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Engagement, Key Opinion Leader Management, Disease Education, and Oncology Sales. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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