Field Service Technician (80 - 100%) f/m/d

ABB is hiring a Field Service Technician (80 - 100%) f/m/d. Level rates it ; you can apply on ABB.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include MS Office, electrical maintenance and customer service.
Level classifies it as a mid-level role.
Level lists 2,100+ other open roles at ABB.

AI in this role

Field Service Technician responsible for performing technical tasks, maintenance, and customer support in the medium- and low-voltage sector.

ms-office

electrical-maintenancecustomer-servicetroubleshooting

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager

In this role, you will have the opportunity to perform service tasks according to work instructions and in compliance with ABB's quality and safety guidelines. You will deliver high-quality customer service daily, plan and execute service work based on customer orders and expectations, and demonstrate your expertise by ensuring customer satisfaction through effective communication of timelines and service expectations.

You will be responsible for:

Performing technical tasks at customer sites in the medium- and low-voltage sector
Ensuring adherence to deadlines, quality standards, and cost targets in collaboration with the service project management and field service leadership
Communicating necessary changes according to quality assurance standards, comply with work instructions, regulations, and safety standards, and submit time reports and expenses
Informing customers about the service offerings of ELSE and ABB Switzerland AG and support the acquisition of additional service orders

Your Qualifications

Completed training as an electrician or automation technician with several years of professional experience, ideally with additional knowledge in copper construction and mechanical processing
Solid expertise in electrical and automation technology, as well as experience operating mechanical equipment
Strong process affinity and a structured approach to working within defined workflows
Excellent communication skills and the ability to convey technical information clearly and customer-oriented
High level of quality awareness, personal responsibility, flexibility, and resilience
Proficient in MS Office; willingness to travel extensively and participate in on-call duties across Switzerland
Fluent in German, basic English skills (French is a plus); valid Swiss category B driver’s license

What We Offer

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Your work creates impact you can see and feel, every day.

Benefits include:

Attractive compensation including bonus, 13th salary, and participation opportunities (ESAP)
Career development through targeted training and advancement opportunities
REKA checks for leisure and travel
Company holidays between Christmas and New Year
Various discounts on sports equipment, electronics, and health & wellbeing services
Contribution towards gym membership

The recruitment process is managed by Talent Partner Emma Aslani

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

How we rate this

Field Service Technician (80 - 100%) f/m/d at ABB rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Field Service Technician (80 - 100%) f/m/d is an open job at ABB.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Baden, Aargau, Switzerland.
The job was posted on October 6, 2026.
Seniority: mid.
Applications are handled by ABB. Apply on ABB

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Electrical MaintenanceCustomer ServiceTroubleshootingMS Office

Questions you could be asked

Tell me about a project where electrical maintenance was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
What's a project where you used MS Office hands-on?

Adapt your resume

List these exact terms on your resume: Electrical Maintenance, Customer Service, Troubleshooting, and MS Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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