ABBField Service Technician (Region Central Switzerland) f/m/d (80-100%)
ABB is hiring a Field Service Technician (Region Central Switzerland) f/m/d (80-100%). Level rates it ; you can apply on ABB.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Ups Systems, electrical engineering and field service.
- Level classifies it as a mid-level role.
- Level lists 2,000+ other open roles at ABB.
AI in this role
Field Service Technician responsible for on-site service, maintenance, and customer support for electrical and automation systems.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Team Leader__
In this position, you will perform service activities in accordance with work instructions and ABB quality and safety guidelines. You will ensure excellent customer service on a daily basis by planning service assignments and executing them in line with customer requirements and expectations. Through your clear and professional communication, you will contribute to customer satisfaction and loyalty by providing transparent information regarding schedules, processes, and expectations.
Work model: Field-based
This role is part of the Electrification, Smart Power division in Baden. Your key stakeholders will include customers, field service colleagues, and the internal service coordination team.
You will be mainly accountable for:
- Collaborate with customers on-site to identify optimization opportunities and resolve existing challenges
- Perform service assignments, identify technical issues, and conduct on-site or remote analysis within the service categories and product areas for which you are certified
- Prepare material lists for service assignments and ensure that all required materials, spare parts, and tools are available, complete, and in proper working condition
- Provide training to field service colleagues and customers as required
Our team
You will become part of a collaborative and supportive team where you can continue to grow both professionally and personally.
Your qualifications
- Completed vocational training as an Automation Technician, Electrician, Electrical Installer, Electrical Planner, or a comparable technical qualification
- At least 3 years of professional experience in automation, electrical engineering, or a related technical field; experience with UPS systems (uninterruptible power supply) is an advantage
- Solid knowledge of electromechanical systems, diagnostic tools, and service processes in an industrial environment
- Strong customer focus, flexibility in adapting to changing requirements, and a solution-oriented and collaborative approach to teamwork
- Fluent German and basic English skills for professional communication with customers
- Willingness to travel, participate in an on-call rotation, and occasionally work weekends; primary service area: Region Central Switzerland
- Valid driver's license for assignments within Switzerland
_________________________________________________________________________
In dieser Position führen Sie Servicearbeiten gemäss den Arbeitsanweisungen sowie den Qualitäts- und Sicherheitsrichtlinien von ABB durch. Sie stellen täglich einen ausgezeichneten Kundenservice sicher, indem Sie Serviceeinsätze planen und diese entsprechend den Anforderungen und Erwartungen der Kunden ausführen. Durch Ihre klare und professionelle Kommunikation tragen Sie zur Kundenzufriedenheit und Kundenbindung bei, indem Sie transparente Informationen zu Zeitplänen, Abläufen und Erwartungen vermitteln.
Arbeitsmodell: Aussendienst
Diese Position ist Teil der Division Electrification, Smart Power in Baden. Zu Ihren wichtigsten Ansprechpartnern gehören Kunden, Kolleginnen und Kollegen im Field Service sowie das interne Service-Koordinationsteam.
Sie sind hauptsächlich verantwortlich für:
- Zusammenarbeit mit Kunden vor Ort, um Optimierungsmöglichkeiten zu identifizieren und bestehende Herausforderungen zu lösen
- Durchführung von Serviceeinsätzen, Identifizierung technischer Probleme sowie Durchführung von Analysen vor Ort oder aus der Ferne innerhalb der Servicekategorien und Produktbereiche, für die Sie zertifiziert sind
- Erstellung von Materiallisten für Serviceeinsätze und Sicherstellung, dass alle erforderlichen Materialien, Ersatzteile und Werkzeuge vollständig verfügbar und in einwandfreiem Zustand sind
- Durchführung von Schulungen für Kolleginnen und Kollegen im Field Service sowie für Kunden nach Bedarf
Unser Team
Sie werden Teil eines kollegialen und unterstützenden Teams, in dem Sie sich sowohl fachlich als auch persönlich weiterentwickeln können.
Ihre Qualifikationen
- Abgeschlossene Berufsausbildung als Automatiker/in, Elektriker/in, Elektroinstallateur/in, Elektroplaner/in oder eine vergleichbare technische Qualifikation
- Mindestens 3 Jahre Berufserfahrung in der Automatisierung, Elektrotechnik oder einem verwandten technischen Bereich; Erfahrung mit USV-Anlagen (unterbrechungsfreie Stromversorgung) ist von Vorteil
- Fundierte Kenntnisse in elektromechanischen Systemen, Diagnosetools und Serviceprozessen im industriellen Umfeld
- Ausgeprägte Kundenorientierung, Flexibilität bei wechselnden Anforderungen sowie eine lösungsorientierte und teamorientierte Arbeitsweise
- Fliessende Deutschkenntnisse und grundlegende Englischkenntnisse für die professionelle Kommunikation mit Kunden
- Reisebereitschaft, Bereitschaft zur Teilnahme am Pikettdienst sowie zu gelegentlichen Wochenendeinsätzen; primäres Servicegebiet: Region Zentralschweiz
- Gültiger Führerausweis für Einsätze innerhalb der Schweiz
_____________________________________________________________________________
Benefits
We offer our employees a range of attractive benefits, including:
- Attractive compensation package including bonus, 13th-month salary, and Employee Share Acquisition Program (ESAP)
- Training, development, and career growth opportunities
- Company vehicle and attractive fleet discounts
- Contributions toward gym memberships and medical services (IFA)
- REKA vouchers and discounts through Swibeco
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing facilities, critical infrastructure, and commercial buildings. The division's technical teams work closely with industry partners to develop innovative solutions that support growth, the energy transition, and sustainability goals.
Its portfolio includes industrial circuit breakers, low-voltage systems, motor starting solutions, and safety devices such as switches and relays. The Power Protection business supports the world's largest data center companies with advanced and energy-efficient UPS solutions. In addition, ABB Ability™ Energy Manager provides a scalable and user-friendly platform that helps organizations save energy and reduce CO₂ emissions.
The recruitment process is managed by Talent Acquisition Partner Emma Aslani.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
How we rate this
Field Service Technician (Region Central Switzerland) f/m/d (80-100%) at ABB rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where electrical engineering was part of your work. What did you do?
- Tell me about a project where field service was part of your work. What did you do?
- Tell me about a project where automation was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Walk me through how you've used Ups Systems in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Electrical Engineering, Field Service, Automation, Troubleshooting, and Ups Systems. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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