Field Services Manager, Amazon Leo

Amazon is hiring a Field Services Manager, Amazon Leo in Bellevue, United States. It pays $116k-$160k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

Leo is looking for a talented individual to join our Field Services team as Field Services Manager. This role is responsible for operating our professional installation and repair customer experiences. We are looking for someone data-driven with a relentless focus on delighting customers and ensuring operational excellence. The ideal candidate is a self-starter who is comfortable working in fast-paced Operations environment. In this role, you will work with a range of technical and non-technical teams to build Field Services technology, assess operating capabilities, and undertake detailed performance analysis. The scope of this role focuses on delivering against key business goals, while also innovating and finding efficiencies throughout the end-to-end customer journey.

Key job responsibilities
- Execute and manage professional satellite systems installation and maintenance operations for residential, small business, and enterprise customers.
- Monitor performance against measurement criteria and implement process improvements across assigned operations, focusing on cost optimization and exceptional customer experience delivery.
- Prepare operational reports and analysis considering performance data and inputs from cross-functional stakeholders. Support business case development for operational improvements.
- Manage quality audits, capacity planning, inventory tracking, safety compliance, escalation resolution, and Engineering feedback loops for field operations.
- Analyze sales and subscriber forecasts, validate assumptions, and translate into operational execution plans.
- Coordinate with planning, forward logistics, and reverse logistics teams to execute regional inventory allocation, manage local inventory placement, and optimize fulfillment processes.
- Partner with Product and Engineering to implement design and firmware changes based on field learnings.

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Basic qualifications

- Bachelor's degree in a relevant field or equivalent work experience
- 5+ years of operations management experience

Preferred qualifications

- Experience developing operational processes and technologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, BELLEVUE - 116,300.00 - 160,000.00 USD annually

How we rate this

Field Services Manager, Amazon Leo at Amazon rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.