Finance & Operations Analyst

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Job Description:

The Operations & Finance Analyst supports the effective delivery of financial, operational and governance processes across the Disabled Students' Allowance (DSA) contract. The role is responsible for ensuring the accuracy and integrity of financial transactions, supporting supplier and stakeholder relationships, maintaining product catalogue governance and delivering operational analysis to identify trends, resolve issues and drive continuous improvement.
 

Working across multiple business functions, the postholder will investigate and resolve complex operational and financial queries, support reconciliation and audit activities, provide management information and performance insights, and contribute to the development of efficient, compliant and customer-focused processes.

Responsibilities

• Support the delivery of financial and operational activities across the DSA contract.

• Investigate and resolve financial, invoicing and operational queries.

• Perform financial validation, reconciliation and audit support activities.

• Analyse operational and financial data to identify trends, issues and improvement opportunities.

• Produce management information, reporting and performance insights.

• Support supplier management activities, governance forums and stakeholder engagement.

• Maintain product catalogue accuracy and support associated governance processes.

• Contribute to the development, review and implementation of operational procedures and controls.

• Identify and support continuous improvement initiatives that enhance service quality, compliance and efficiency.

About You

Essential

• Strong analytical and problem-solving skills.

• Excellent attention to detail and commitment to data accuracy.

• Experience working within a financial, operational or administrative environment.

• Previous experience of working in a finance administration role or a regulated enviorment

• Strong organisational and prioritisation skills.
   

Desirable

• Experience of invoice management, reconciliation or financial controls.

• Experience of supplier or stakeholder management.

• Knowledge of governance, audit or compliance processes.

• Experience using Salesforce or similar case management systems.

• Experience producing reports, dashboards or management information.

• Experience of continuous improvement or process review activities.

About Government Services

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
 

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. 

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

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