FOC Technical Specialist, Facility Operations Center (FOC)

Amazon is hiring an FOC Technical Specialist, Facility Operations Center (FOC) in Dublin, Ireland. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions incident management, data analysis and technical training among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Facilitate critical site events, lead data-driven failure analysis, and manage technical training and documentation for the FOC team.

incident-managementdata-analysistechnical-trainingoperations

At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you.

The AWS Data Center Community (DCC) organization is looking for an individual with proven and tested leadership skills to join the Facility Operation Center (FOC) team. The FOC launched as a singular support team to proactively monitor the life-safety systems and the infrastructure equipment alarms that provides power and cooling to the platform on a global 24x7x365 basis. We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment.

The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes. The FOC Technical Specialist is responsible for the design, creation, and launch of new learning content, creating and maintaining all FOC documentation globally, and managing the technical training of the team across the regions. You will play a significant role in the career development of the global FOC team by mentoring and helping managers guide the career growth of their team members. You are responsible for leading team members across regions and functional areas to accomplish organizational goals. You will guide the team on improving operational efficiency for all services through the identification and development of SLAs, metrics, workflows, procedures, tools, and documentation. You will lead data analysis and engagement of stakeholder teams to drive corrective actions by utilizing processes, such as After-Action Reports (AAR), Correction of Errors (COE), AWS Emergency Response protocols, Lessons Learned, and Global Action Items. You will be responsible for delivering global projects while influencing stakeholders by creating reports, improving processes, and presenting narratives. You will be expected to run effective projects and programs independently. You will support team goals and projects by providing feedback and technical support as required.

Key job responsibilities
- Provides support to the team during Critical Site (CSE) and Large Scale (LSE) events. Acts as FOC POC in the COE process.
- Deep dives post event data and reviews all After Action Reports (AAR) to ensure standards are met.
- Meet or exceed FOC KPI’s in project delivery to develop and drive FOC Engineer. efficiency projects which reduce manual tasks.
- Meet or exceed FOC KPI’s in tracking project/program quality of 85%.
- Author and present AWS business continuity and emergency response program documents.
- Ability to lead DC availability meetings and post event analysis to senior leadership.
- Ownership and driving organizational and team level goals
- Continuous integration with stakeholder teams on program improvements.
- Locates systemic infrastructure issues using data driven analysis to drive solutions.
- Collaborates with external teams to implement new processes to reduce waste.
- Creates and maintains FOC technical documentation driving process improvements.
- Manages technical training to ensure engineers meet the bar for engineering knowledge.
- Designs, creates and implements learning content, practical assessments, and facilitates workshops and instructor led training programs.
- Develops certification mechanisms to further enhance operational excellence, professional and career development.

Basic qualifications

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience carrying new design concepts through exploration, development, and into deployment or mass production
- Experience in MS Excel, Word, and Windows Operating Systems
- Experience with power management and power monitoring systems
- Knowledge of critical data center equipment

Preferred qualifications

- Knowledge of engineering documentation, electrical diagrams and standard operating procedures
- Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA
- Experience in project management in data centers or comparable critical infrastructure
- Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure
- Experience reading and interpreting construction specifications and drawings for all domains

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

FOC Technical Specialist, Facility Operations Center (FOC) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

FOC Technical Specialist, Facility Operations Center (FOC) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IE, D, Dublin.
The job was posted on September 30, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Incident ManagementData AnalysisTechnical TrainingOperations

Questions you could be asked

Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where technical training was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?

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List these exact terms on your resume: Incident Management, Data Analysis, Technical Training, and Operations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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