Forward Deployed Engineer, Onboarding Services

Outreach is hiring a Forward Deployed Engineer, Onboarding Services for a remote role open to applicants in United States. It pays $90k-$110k a year and Level rates it ; you can apply on Outreach.

Level's read on this job

On Level's scale, this forward deployed engineer role is Uses AI ●●○○: an ordinary role that requires AI tools.
This is listed as a remote role.
The posting mentions Databricks, prompt engineering and AI agents among its tools and skills.
Outreach has 15 other open roles on Level.
Posted in the last few days.

AI in this role

Databricks

prompt-engineeringai-agents

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

FDE, Onboarding Services sits within Professional Services. We're Outreach, CRM, GTM, and agentic AI experts and the main point of contact for customers after a sale is complete.

Our Onboarding Services FDEs are trusted advisors. They make every customer's onboarding and implementation exceptional, get AI Agents live and adopted, and set customers up to immediately start exceeding their KPIs.

The Role

You'll join our FDE, Onboarding Services team, chartered with onboarding and implementing new Outreach customers — from core platform configuration through delivery and adoption of our AI Agents.

You'll guide customers through best practices and hands-on configuration, providing strategic insight on GTM strategy, technical configuration, change management, and how best to engage their teams to drive adoption. You'll use AI to turn discovery conversations into clear requirements faster, spot adoption risk earlier in usage data, and spend more of your time on the strategic guidance customers hire us for.

The role mixes technology and business consulting with solution design and project management. You'll work across Sales, Presales, Customer Success, Education, Support, Product, and Engineering to keep the customer journey well documented, handoffs seamless, and customer feedback captured.

You'll own results for your implementations against Onboarding Services KPIs, and report to the Practice Manager, FDE Onboarding Services.

Key Performance Indicators: On-time go-live against agreed milestones, delivery within budget and margin, project utilization, customer sign-off and satisfaction, and AI Agent adoption at handoff — ultimately setting customers up for successful renewal and expansion.

Location: This is a remote role, based in the United States (Eastern or Central time zones preferred). There may be occasional in-person or team events.

Working Hours: This is a customer-facing role and will require working US-based business hours, with flexibility for key customer milestones.

Your Daily Adventures Will Include

Serve as the primary point of contact for customers through onboarding and implementation
Deliver implementations on time, keeping customer teams up and running against agreed milestones
Own delivery of Outreach's AI Agents (Research, Revenue, Personalization, Deal, and Meeting Prep) from configuration and prompt engineering through adoption
Demonstrate project management excellence: keep stakeholders on track, stay within budget and margin, manage risk, and secure customer sign-off at project completion
Drive platform and agent adoption during and after go-live
Support existing customers who purchase additional services post-launch, including optimizations, technical audits, and expansions
Identify opportunities for additional services, including Managed Services, and connect customers with the right teams to scope
Document and manage customer information so handoffs between teams and resources are seamless
Own the post-launch handoff of customers to Customer Success
Partner with Support, Product, and Engineering to capture customer feedback and see it through
Contribute to defining and refining Professional Services methodologies, assets, and programs, including how AI is embedded into our delivery workflows
Track your KPIs and adjust quickly to stay on target

Our Vision Of You

3-5 years in professional services, consulting, implementation, or a related customer-facing technical role, ideally in SaaS
Proven track record building trust and client relationships while delivering implementation excellence: inspiring, educating, driving adoption, and managing change
AI-forward: you proactively adopt new AI tools and techniques and bring that expertise into customer conversations
Hands-on experience configuring, tuning, or piloting AI agents, including prompt engineering and agent workflow design
Strong project management: you set clear expectations, manage risk, and hold to timelines
Communicates credibly at every level of a customer organization, from admins to executive leadership
Self-starter, comfortable with ambiguity, quick to pick up complex technical concepts
Breaks down ambiguous problems into concrete, manageable components
Embodies our core values: Trusted Advisor, Win as One Team, and Take Ownership

Preferred Qualifications

Experience implementing Outreach or a comparable sales engagement, conversation intelligence, or forecasting platform
Knowledge of sales processes such as lead generation, pipeline management, and KPIs
Experience with the software delivery lifecycle or application implementation
Experience with CRM administration (Salesforce, Dynamics) and integrations
History of improving processes, methodologies, programs, or frameworks

#LI-AK1 #remote
Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

How we rate this

Forward Deployed Engineer, Onboarding Services at Outreach rates 47 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Forward Deployed Engineer, Onboarding Services is an open job at Outreach.
Level rates this role AI Level 2 of 4: Uses AI.
The listed salary is $90k-$110k a year.
The role is based in United States and is marked remote.
The job was posted on November 12, 2026.
Seniority: mid.
Applications are handled by Outreach. Apply on Outreach

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Prompt engineeringAI agentsDatabricks

Also common in forward deployed engineer jobs at this level

AWS Azure

Pay

This job starts at: $90k
Typical forward deployed engineer job: $180k

This posting starts 50% below the typical forward deployed engineer job. See forward deployed engineer jobs

Questions you could be asked

How do you structure and test a prompt to get consistent output from a language model?
How do you decide when an AI agent can act on its own versus asking for approval first?
What are the limits of Databricks that you've run into, and how did you work around them?
This role expects you to use AI tools as part of the job. Which ones have you used, and for what?
Tell me about a time an AI tool got something wrong. How did you catch it?

Adapt your resume

List these exact terms on your resume: Prompt engineering, AI agents, and Databricks. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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