Fraud Investigator ll (Backoffice)

Felix is hiring a Fraud Investigator ll (Backoffice). Level rates it ; you can apply on Felix.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions fraud investigation, risk management and data analysis among its tools and skills.
Level classes it as a mid-level role.
Felix has 116 other open roles on Level.

AI in this role

Fraud investigator working at the intersection of data analysis and risk management to detect and mitigate fraudulent platform activities.

fraud-investigationrisk-managementdata-analysisbackoffice-operations

About Us
At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.
We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.
About the Role
As a member of our team, you will have the unique opportunity to make your mark on the core of our fraud investigations through critical processes that safeguard our platform and its users. In this role, you will work at the intersection of data analysis, risk management, and operational excellence to detect, investigate, and mitigate fraudulent activities. Your insights and strategic actions will directly influence our ability to prevent fraud, enhance user trust, and streamline our fraud prevention tools. This position offers the chance to collaborate cross-functionally, innovate within evolving challenges, and make a lasting impact on the security of our growing platform.
To be successful in this role, you must be dynamic, data-driven, autonomous, collaborative, curious and inquisitive as we refine fraud detection strategies, enhance existing processes, and build out our fraud operations framework to protect millions of users like never before. You will play a key role in shaping and evolving our fraud prevention platform, ensuring we stay ahead of emerging threats while fostering a secure and trusted experience for all.
Responsibilities

Work investigation queues and own complex fraud cases end-to-end — offline fraud, suspected rings, coordinated schemes — closing each with a documented MO and evidence trail.
Analyze transaction and behavioral data to identify fraud patterns that aren't visible at the case level and propose mitigation actions.
Produce concise investigation reports with findings, evidence, and recommended actions for the Investigations Lead.
Collaborate with the Operations and Strategy teams on cases that require deeper investigation before a decision can be made.
Document investigation methodologies so findings are reproducible and learnings stay with the team.
Participate in ad hoc team projects: Support special projects and initiatives, such as process optimizations, tool enhancements, and fraud prevention campaigns, to continuously strengthen the team’s operational capacity.

Requirements

Education: Graduation from any Business Major
Fluent in English (oral & written)
Experience in Fraud Investigative Roles and Transaction Monitoring
Experience with G Suite products
Open to working on weekends
Good communication skills
Friendly and outgoing personality
Willingness to learn and adapt to various schedules
Able to adapt to a fast-paced environment
SQL and AI basics are a plus
These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

What We Offer

Gross Monthly Salary: $25,000 MXN
IMSS, Infonavit, year-end bonus (aguinaldo)
Above-the-Law Benefits: Includes Performance Bonus, Food and Wifi Vouchers (Vales de Despensa y Teletrabajo), full access to Coursera and 5 extra days of PTO (Paid Time Off).
Work model: currently fully remote, with a future transition to a hybrid setup.
Wellness & Medical Program
Clear and empowering opportunities for professional advancement in a dynamic, entrepreneurial environment.
A collaborative culture defined by transparency, agility, and customer-centricity.

Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.

How we rate this

Fraud Investigator ll (Backoffice) at Felix rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Fraud Investigator ll (Backoffice) is an open job at Felix.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Mexico - Remote.
The job was posted on August 27, 2026.
Seniority: mid.
Applications are handled by Felix. Apply on Felix

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Fraud InvestigationRisk ManagementData AnalysisBackoffice Operations

Questions you could be asked

Tell me about a project where fraud investigation was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where backoffice operations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Fraud Investigation, Risk Management, Data Analysis, and Backoffice Operations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. You get your review by email within 24 hours.

Get a free CV review Get your CV rewritten Check your resume with the ATS resume checker