Fraud Operations Team Lead

Stripe is hiring a Fraud Operations Team Lead in Mexico City, Mexico. Level rates it ; you can apply on Stripe.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classifies it as a lead role.
Level lists 714 other open roles at Stripe.

AI in this role

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals

What you’ll do

As a Risk/Fraud Operations Team Lead, you will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework. You will be accountable for driving operational excellence, developing talent, and delivering strategic initiatives that shape the future of our Risk Operations function.

Responsibilities

Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities
Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels
Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews
Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission
Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements
Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership
Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums
Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture
Advocate for meaningful product and process improvements that deliver lasting operational impact
Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations
Proven experience coaching and leading operations teams with a track record of managing and improving performance
Experience mentoring others and delivering constructive, growth-oriented feedback
Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting
Demonstrated subject matter expertise in Risk Operations
Ability to work cross-functionally to deliver results and build strong partnerships
Exemplary planning, prioritization, and time management skills
Excellent written and verbal communication skills
Fluency in both English and Spanish

Preferred qualifications

Deep knowledge of risk reviews, policy/compliance operations, and fraud detection tools
Experience managing risk events and identifying at-risk scenarios within operational systems
Experience leading or contributing to cross-departmental or transformational initiatives
Familiarity with operational tools such as Jira and incident management workflows

How we rate this

Fraud Operations Team Lead at Stripe rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.