Front Office Agent, Season 2027 | One&Only Aesthesis, Athens

Front Office Agent, Season 2027 | One&Only Aesthesis, Athens
(21846)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

As a Front Office Agent at One&Only Aesthesis, you will be responsible for creating exceptional first and last impressions for our guests while ensuring a seamless and personalized experience throughout their stay. Working as part of the Front Office team, you will deliver efficient check-in and check-out services, manage guest requests, and act as a trusted ambassador of the resort and the One&Only brand. The ideal candidate is passionate about luxury hospitality, highly organized, guest-focused, and thrives in a fast-paced environment where attention to detail and service excellence are essential.

Key Duties and Responsibilities

• Welcome guests warmly and professionally upon arrival and departure.
• Perform check-in, check-out, room assignment, and registration procedures accurately and efficiently.
• Maintain complete knowledge of resort facilities, services, room categories, promotions, and local attractions.
• Anticipate guest needs and provide personalized recommendations and assistance.
• Handle guest inquiries, requests, concerns, and complaints promptly and professionally.
• Coordinate with Housekeeping, Guest Services, Concierge, Engineering, and Food & Beverage teams to ensure seamless guest experiences.
• Ensure all guest profiles, preferences, and special requests are accurately recorded and updated.
• Process guest billing, cash transactions, foreign currency exchanges, and payment settlements in accordance with company procedures.
• Monitor room inventory and collaborate with Reservations and Revenue teams to optimize occupancy and guest satisfaction.
• Handle wake-up calls, messages, transportation arrangements, and other guest-related requests.
• Maintain confidentiality and security of guest information at all times.
• Ensure all front desk areas are maintained in a professional, organized, and welcoming condition.
• Promote resort facilities, services, and experiences whenever appropriate.
• Adhere to all company policies, procedures, health and safety standards, and brand requirements.
• Uphold Forbes Travel Guide and LQA standards in every guest interaction.
• Support colleagues and contribute to a positive, collaborative, and guest-centric team environment.

Skills, Qualifications & Requirements

• Minimum 2 years of experience in Front Office, Reception, Guest Services, or a similar role within a luxury hotel or resort environment.
• Diploma or Degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• Excellent understanding of Front Office operations and luxury guest service standards.
• Strong knowledge of Opera PMS is essential.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Knowledge of LQA and Forbes Travel Guide standards is highly desirable.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to remain calm and professional under pressure while managing multiple priorities.
• Strong organizational skills and attention to detail.
• Excellent command of English, both written and spoken.
• Additional foreign language skills are considered a strong advantage.
• Professional appearance and genuine passion for luxury hospitality.
• Flexibility to work shifts, weekends, evenings, and public holidays.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.