Global Head for Customer Experience & Risk , Amazon Agentic Payments

Amazon is hiring a Global Head for Customer Experience & Risk , Amazon Agentic Payments in Seattle, United States. It pays $198k-$268k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions product management, fraud prevention and risk management among its tools and skills.
Level classes it as an executive role.
Amazon has 21,000+ other open roles on Level.
Posted within the past week.

AI in this role

Lead global product, design, and risk operations for agentic payments and automated commerce experiences.

product-managementfraud-preventionrisk-managementcustomer-experienceleadership

As the Global Head for Customer Experience & Risk, you will own the global charter for modernizing payment experiences, mitigating risk, and defining the new CX paradigms for the future. You will lead a high-performing team of product managers, the worldwide design team and directly own the risk operations team responsible for defining the fraud mental model, and delivering a frictionless and trusted customer experience worldwide.

Key job responsibilities
- Define the vision for global customer experience for agentic payments ensuring seamless, accessible, and high-converting payment journeys across form factors.
- Own the worldwide fraud and risk charter, defining the authentication framework for agentic commerce and minimizing fraud in the system.
- You own the goals and implementation of processes to reduce fraud and bad debt through close collaboration with Buyer Risk Program teams.
- Define and communicate a compelling long-term product vision and strategy, translating broad organizational goals into a prioritized roadmap
- Partner closely with upstream product teams, Legal, Business Development and global engineering teams to architect scalable, compliant technical solutions.
- Lead, coach, and scale a team of senior PMTs, designers and operators, setting high bars for thinking big, technical execution, customer obsession, and operational excellence.

A day in the life
You start your morning reviewing product metrics and customer signals to stay connected to the details of how your products are performing. Mid-morning, you join your product managers for a roadmap review, coaching them through prioritization trade-offs and helping them sharpen their written proposals. After lunch, you lead a cross-functional working session with engineering and design partners to align on upcoming launches. Later, you spend time on a strategic narrative for an upcoming executive review, then close the day with a one-on-one focused on a direct report's career growth.

About the team
Our team builds technology products that serve customers at Amazon scale. We operate in a space where the problems are complex, the stakes are high, and the opportunity to make a lasting impact is real. We value thoughtful collaboration, clear written communication, and a genuine commitment to understanding our customers. We are building an inclusive team culture where every voice is heard and new ideas are welcomed. If you want to shape the future of how technology products are built and delivered at Amazon, we'd love to have you join us.

Basic qualifications

- 10+ years of end to end product delivery experience
- 6+ years of team management experience
- Experience owning/driving roadmap strategy and definition
- Bachelor's degree
- Experience in the domain of fraud, risk management & operations

Preferred qualifications

- Experience delivering consumer software products and services in a high growth environment
- Experience in payments or e-commerce
- Strong technical acumen with the ability to partner effectively with deep-tech engineering organizations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 197,900.00 - 267,800.00 USD annually

How we rate this

Global Head for Customer Experience & Risk , Amazon Agentic Payments at Amazon rates 60 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Global Head for Customer Experience & Risk , Amazon Agentic Payments is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $198k-$268k a year.
The role is based in US, WA, Seattle.
The job was posted on October 21, 2026.
Seniority: executive.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product ManagementFraud PreventionRisk ManagementCustomer ExperienceLeadership

Questions you could be asked

Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where fraud prevention was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where customer experience was part of your work. What did you do?
Tell me about a project where leadership was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Product Management, Fraud Prevention, Risk Management, Customer Experience, and Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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