GetYourGuideGroup Product Manager, B2C
GetYourGuide is hiring a Group Product Manager, B2C in Zurich, Switzerland. Level rates it ; you can apply on GetYourGuide.
Level's read on this job
- On Level's scale, this AI product manager role is Works on AI ●●●○: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include product management, marketplace and AI resolution.
- Level classifies it as a lead role.
- Level lists 67 other open roles at GetYourGuide.
AI in this role
Lead a product group owning post-booking experiences including AI-driven customer care resolution and chat automation.
Change the way the world travels
Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.
Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.
Your mission
GetYourGuide's On-Trip product group owns the entire post-booking experience: from the moment a traveler completes checkout through fulfillment, supplier coordination, to agentic care resolution. As GPM, you will lead a group of product managers, set strategy, coach a high-performing team, and drive measurable outcomes on some of the highest-leverage surfaces in the business. What you'll own:
- On-Trip Domain: Fulfillment (contextual UX, self-service, modification and cancellation), AI Resolution (unified care and chat automation, currently resolving a significant share of contacts already with AI), and Supplier-Traveler Coordination (off-platform observability, supplier messaging, and coordination tooling).
- Manage three PMs in Zurich. You report to the Director of Product, Traveler, who is based in Berlin.
Your toolkit
- Demonstrated ability to synthesise a complex, multi-pillar strategy into a clear and opinionated thesis for executive audiences with a coherent point of view beyond executional updates.
- Experience managing and coaching junior/senior/lead PMs who own their own domains, with evidence that their output improved under your management.
- Strong commercial instinct: able to size problems with rough numbers, make ROI cases, and commit to metrics.
- Track record operating in an operationally complex domain — marketplace, payments, post-purchase, or customer service technology.
- Comfortable with occasional travel to Berlin for stakeholders and leadership engagement.
Extras that give you an edge
- Familiarity with AI-assisted customer resolution, supplier-facing product, or payment corridors in a global marketplace.
How we’ll make your career journey extraordinary
- Annual personal growth budget and mentorship programs for continuous learning and development
- Work from anywhere in the world for 30 days per year
- A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
- Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
- Monthly transportation and fitness budget
- Discounts for you, your friends, and family on GetYourGuide activities
- Language reimbursement program
- Health and wellness benefits
And more…
How to apply
Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.
We’re an equal opportunities employer
Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.
#LI-Hybrid
How we rate this
Group Product Manager, B2C at GetYourGuide rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in AI product manager jobs at this level
Pay
- Typical AI product manager job
- $178k
This posting doesn't list pay. Use the typical AI product manager figure when pay comes up. See AI product manager jobs
Questions you could be asked
- Tell me about a project where product management was part of your work. What did you do?
- Tell me about a project where marketplace was part of your work. What did you do?
- Tell me about a project where ai resolution was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Describe a typical day in a role like this one: which parts run through AI directly?
Adapt your resume
- List these exact terms on your resume: Product Management, Marketplace, AI Resolution, and Customer Support. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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