UPSHazardous Materials Helpdesk Telephone Rep
UPS is hiring a Hazardous Materials Helpdesk Telephone Rep. Level rates it ; you can apply on UPS.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions Microsoft Word, Microsoft Excel and Microsoft Access among its tools and skills.
- Level classes it as a junior role.
- UPS has 2,000+ other open roles on Level.
- Posted within the past week.
AI in this role
Provide telephone customer service and regulatory guidance regarding hazardous materials shipping and compliance.
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Job Description:
Job Grade: A15
Days: Sunday - Wednesday
Hours: Sunday 1:00 PM - 7:00 PM, Monday-Wednesday 2:00PM - 8:00PM
This is not a remote position
Flexibility with Sunday hours is required for this coverage role as the Helpdesk is open 24 hours a day, 7 days a week. This position could work different hours on Sunday to cover for other employees and changing operational needs.
Job Summary
This position answers inbound calls in a phone center setting. The telephone representative provides excellent customer service to internal and external customers concerning dangerous goods regulatory shipping, packaging, marking, labeling, documentation, etc. He/She performs other tasks as requested.
This coverage position is well-suited for an individual who is flexible and eager to work additional hours.
Responsibilities:
- Ensures external customers and UPSers are in compliance with hazardous materials/dangerous goods laws and regulations.
- Fields calls from external customers concerning proper guidelines for shipping dangerous goods.
- Fields calls from UPSers in the operation concerning proper guidelines for accepting, loading, and storing air, ground, domestic, and international dangerous goods.
- Fields calls from UPSers regarding dangerous goods documentation for flights.
Qualifications:
- Customer Service skills/experience
- UPS operations knowledge
- Good verbal communication skills
- Good written communication skills
- Quick decision-making skills
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Prefer previous hazardous materials/dangerous goods experience
Location: Worldport Freight Facility, Louisville, Kentucky
Must be currently located in the same geographic location as the job or willing to self-relocate.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
How we rate this
Hazardous Materials Helpdesk Telephone Rep at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where hazardous materials was part of your work. What did you do?
- Tell me about a project where phone support was part of your work. What did you do?
- Tell me about a project where regulatory compliance was part of your work. What did you do?
- Walk me through how you've used Microsoft Word in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Service, Hazardous Materials, Phone Support, Regulatory Compliance, and Microsoft Word. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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