Head of Client Success (East Cost candidates only)

Safari AI is hiring a Head of Client Success (East Cost candidates only). Level rates it ; you can apply on Safari AI.

Level's read on this job

Works on AI ●●●○ is how Level rates this customer service role: the daily work is on AI products, without building the model.
The posting mentions computer vision among its tools and skills.
Level classes it as an executive role.
Safari AI has 8 other open roles on Level.

AI in this role

computer-vision

About Safari AI Safari AI's vision is to Automate Action of the leading companies in the physical economy, from Entertainment, Live Venues, QSR's, Retail and beyond. The company uses computer vision AI to Measure, Alert and provide AI-generated Recommendations at the operations of leading enterprises such as Merlin/Legoland, 7-11, Tanger Outlets, Charlotte Hornets, Tennessee Titans, and more. Leadership & Culture Safari AI is founded by Ali Vahabzadeh, who has a meaningful exit under his belt and has managed large, high-performing Go To Market and Engineering teams. The company is headquartered in Miami with the Engineering team co-located in Vancouver. About You And How You Succeed At Safari AI You're excited to build a product and invent a market that hasn't existed before. You read documentation first and are not afraid to ask for help when uncertain. You're looking to take ownership/run a singular project and take advantage of the freedom and culture an early stage startup can provide. You are looking to see through the fluff of the modern AI landscape and explore new ways of achieving measurable ROI. Enjoy a small team size ~10, project team of 1-3.

About the Role
Up to now, Client Success and upselling existing clients has been performed by the CEO and others on the Go To Market team. Now that we have over a dozen enterprise clients and growing fast, Safari AI needs a dedicated leader to help these existing clients succeed and take full advantage of the platform. This first CS leader should be located on the east coast (for client travel reasons) and will report to and work directly with the CEO. We welcome senior CS managers, Account managers, and top-tier management and transformation consultants to apply.

Requirements for the Role

Mandatory #1: Track record of making enterprise clients insanely happy by being the main point of contact in relationships
Mandatory #2: You can point to specific value created and show how you calculated ROI for clients
AI-first: We expect you to be currently be using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself'
Fast technical learner: eager to learn about new technologies and how they can be applied to legacy industries
Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics
Proven ability and willingness to serve clients in a variety of industries, not just one vertical
Excellent written and verbal communication skills
Willingness to travel for client QBR's and conferences
Experience building and managing a team a plus, but not required

What Safari AI offers

An opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations
Professional growth at a fast-growing, venture-funded startup with proven founders
Competitive salary and meaningful equity for founding team leaders
Unlimited vacation days
Generous health benefits (Health, Vision, Dental)
401k contributions enabled

Why bet on Computer Vision and Safari AI?

Huge opportunity hiding in plain sight: leveraging already-installed cameras to automate and real-time action on operational data
Already the market leader in enterprise CV by working with industry leaders with billions in revenue
Large chasm between customer knowledge and market availability, i.e. customers don't know what is available in the market...yet.
Early leader in computer vision; everyone is small and unbranded (i.e. no Amazon or Google in the room to compete with)
Very modular, allowing Safari AI and its customers to invent whole new use cases on a regular basis
Developed the tech and data pipelines over three years and invested several million dollars and is now ready to scale

How we rate this

Head of Client Success (East Cost candidates only) at Safari AI rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Head of Client Success (East Cost candidates only) is an open job at Safari AI.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in East Coast U.S..
The job was posted on May 15, 2025.
Seniority: executive.
Applications are handled by Safari AI. Apply on Safari AI

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Computer vision

Also common in customer service jobs at this level

AI agents LLM Generative AI SQL Python Machine learning

Pay

Typical customer service job: $99k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Walk me through a computer vision problem you solved, from raw data to a deployed model.
Describe a typical day in a role like this one: which parts run through AI directly?
If you removed AI from this role, what would be left, and how do you decide what still needs a human?

Adapt your resume

List these exact terms on your resume: Computer vision. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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