Property FinderHead of Customer Success
Property Finder is hiring a Head of Customer Success in Dubai, United Arab Emirates. Level rates it ; you can apply on Property Finder.
Level's read on this job
- On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include customer success, saas and revenue retention.
- Level classifies it as a lead role.
- Level lists 35 other open roles at Property Finder.
AI in this role
Head of Customer Success leading post-sales strategy, driving product adoption, and managing enterprise subscription portfolios.
About Property Finder
Property Finder is the leading property portal in the Middle East and North Africa (MENA) region. We're dedicated to shaping an inclusive future for real estate while spearheading the region's growing tech ecosystem. Our purpose is simple: to change living for good in the region.
Founded in 2007 on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. Our platform offers a seamless, enriching experience that empowers buyers and renters to make informed decisions. Today, we're a trusted partner for developers, brokers, and home seekers alike.
As a lighthouse tech company, we create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
Our promise to talent
At Property Finder, we believe talent thrives in an environment where you can be your best self, where you're empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact, and we firmly believe that when our people grow, we all succeed.
The Role
Head of Customer Success
Reports to: Director of Sales
The Head of Customer Success is a key role with direct impact on revenue retention and key strategic metrics. You'll own post-sales customer success and engagement, driving adoption and value realisation for our subscription customers. Ultimately, you'll represent our customers' interests in getting real value from Property Finder's digital products and solutions.
You'll build a high-performing team serving clients across all customer segments and regions. With a strong understanding of the sales funnel, you'll build relationships with Sales Segment Directors and Country Managers and support the revenue engine across the region.
Strong relationship-building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.
Key Responsibilities
Create and execute a customer success strategy that drives Net Revenue Retention across the Group, managing over $100M in book value and 1,500+ clients across Enterprise and SMB segments.
Drive key strategic metrics around product adoption and market share, including adoption of SuperAgent, Spotlight, and Quality Score, while strengthening our competitive position through Exclusive Listings and reducing churn.
Lead a team of 12+ customer success partners across the region, developing and coaching them to exceed targets in every market.
Hire, develop, and coach your team to take a consultative approach to managing customers.
Act as the escalation point for all customer account management matters and resolve them promptly.
Carry out on-ground client visits to support and coach your team while hearing the real voice of the customer.
Monitor health metrics and run client reviews using established reporting, keeping clients on track to meet their goals and fixing results that fall behind.
Identify CSQLs during customer check-ins to support revenue growth and upsell opportunities.
Use technology to increase efficiency and make processes scalable.
Partner with Sales to provide the support and resources customers need throughout their lifecycle so revenue targets are achieved.
What You'll Bring
Bachelor's degree in Business, Marketing, or a related field.
8+ years of experience in B2B SaaS or subscription sales and account management, including 4+ years managing a sales or customer success team of at least five people.
Proven leadership, with strong communication, public speaking, forecasting, problem-solving, and data-driven decision-making skills.
A track record of building and scaling a successful retention function, engaging confidently with key internal and external decision makers.
High proficiency with CRM and productivity tools (Excel, PowerPoint). Salesforce experience is preferred.
Real estate industry knowledge is an advantage.
Ability to navigate complex decision-making processes within client organisations.
Ability to adapt quickly to evolving business strategies and industry dynamics.
Our Principles
Think Future First
Data Beats Opinions, Speed Beats Perfection
Optimise for Impact
No Ostriches Allowed
Our People, Our Power
The Biggest Risk is Taking No Risk at All
How we rate this
Head of Customer Success at Property Finder rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where saas was part of your work. What did you do?
- Tell me about a project where revenue retention was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Success, Saas, and Revenue Retention. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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