Head of operations

Job Description:

Job summary:

The Head of Operations (HO Operations) is responsible for the end-to-end operational performance of the subsidiary, covering spares distribution, technical support, training, Part 145 maintenance/repair activities, equipment repair, and contract management. The role ensures operational excellence, regulatory compliance, and a strong safety culture while supporting the development of multi-service support offers to customers across the region.

Job Responsibilities:

Operations Leadership

• Lead and coordinate all operational functions: spares distribution, technical support, Part 145 workshop, equipment repair, and training delivery

• Ensure operational plans are aligned with the subsidiary's business objectives and customer commitments

• Drive performance through clear KPIs, structured governance, and regular operational reviews

Part 145 & Technical Support

• Ensure the Part 145 maintenance organization operates in full compliance with applicable civil/military airworthiness regulations

• Oversee technical support activities, ensuring timely and quality resolution of customer technical requests

• Maintain strong relationships with airworthiness authorities and Airbus Helicopters engineering support

Spares & Equipment Repair

• Ensure efficient spares distribution processes, inventory accuracy, and on-time delivery performance

• Oversee equipment repair operations, ensuring turnaround times and quality standards are met

Training

• Ensure training programs (technical, operational) are delivered to required standards and support customer capability development

• Coordinate with training partners/academies as relevant

Contract Management & Support Offers

• Oversee contract execution, ensuring deliverables, SLAs, and commercial terms are met

• Support the development and structuring of multi-service support offers (bundled MRO, training, spares, technical support packages) in collaboration with Sales/Business Development

Safety Culture & Structure

• Champion a strong, visible safety culture across all operational activities — technical, workshop, and training environments

• Ensure robust risk management, incident reporting, and continuous improvement processes are in place

• Build and maintain structured, documented processes and procedures across all operational domains, ensuring consistency, auditability, and scalability as the organization grows

• Lead by example on compliance, discipline, and rigor in day-to-day operations

People Management

• Manage, coach, and develop operational team leads and their teams

• Foster a culture of accountability, collaboration, and continuous improvement

Requirements:

• Strong experience in Support & Services ideally in Aeronautics.

• Significant experience in MRO/aviation operations management, ideally in a helicopter or complex technical environment

• Strong knowledge of Part 145 requirements and airworthiness regulatory frameworks

• Proven track record leading multi-disciplinary operational teams (technical, logistics, training)

• Experience in contract management and support of commercial/service offer development

• Demonstrated commitment to safety culture and structured operational management

• Strong leadership, organizational, and stakeholder management skills

• Good Communication skills

• Strong network internal and external

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

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